Name: Buffalo Pointe Lodge And Café
Address: 437 West Route 66, Williams, Williams, Williams, AZ 86046, United States of America
Rating: 7

Air conditioning

Smoking areas

General

Family room

Cable TV

Shower/Bathtub

Rooms

Internet access

Internet

Free Parking on Premises

Parking

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Thunder Eagle Native Art

Buckskinner Park

Kaibab National Forest Headquarters

Canyon Coaster Adventure Park

Flagstaff Pulliam Airport

Sedona Airport

Buffalo Pointe Lodge And Café

Williams

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

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25-beds

26-beds

27-beds

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3-beds

30-beds

31-beds

32-beds

33-beds

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38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Our trip was to visit the Gran Canyon via the Grand Canyon Railway. We wanted to be within walking distance of the depot. The price was best in town for a bed and breakfast. We met travelers from Europe and Japan while there. Very nice conversation with the other guest and the couple we were with. Allie was a great and fun host. Everything was ready upon our arrival and each morning at breakfast. Mary’s eggs with spinach were awesome. 

This is a house that’s been converted to a B&B so some rooms are large and some a bit small but it was quiet and comfortable. The sheets on the beds were nice!

They have pretty good WiFi. 

Best thing was the hostesses and meeting new friends from around the world.

A fun place for visiting the Grand Canyon

We booked a room for 2 nights here.  My parents were celebrating their 50th wedding anniversary and had planned to ride on the Grand Canyon Railway in Williams.  The hotel and rooms were shoddy.  The bed was lumpy, the water trickeled out of the shower.  The toilet was so low that my parents needed to assist each other just to stand up.  In the morning, no one could be found to make the "raved about excellent breakfast."  Coffee was available, from a machine that had been programmed to have it ready.  Stale danish and some cold hard boiled eggs were all that could be found to eat.  After finding no one, my parents left and went out to McDonald's for breakfast.
I called the Buffalo Pointe Lodge later that morning to complain.  My parents wanted to stay somewhere else for that second night, but the owner refused to refund our money and even hung up the phone on me.
Don't go here!

Shoddy establishment

First of all, make sure you don’t let Ally charge your card cause she will cancel your reservation you had booked for 10 months. We have stayed here several years, always booking our spot a year in advance. Ally cancelled our upcoming stay for 9/2023 because “she got a better money offer/opportunity & has to look out for herself.” All 20 of us had many busy lives that we organized for this trip to be called by a neighbor of the B&B (Colleen) to be told about our cancellation. The owner ally said, “Colleen was better with words” when I asked why we didn’t hear it from the owner herself. Unprofessional, full of spiders, zero customer service. Intrusion of your privacy by the neighbor and let’s not forget.. she will treat you like garbage for a better dollar! Don’t risk it!!!!! Stay somewhere else.

When we first pulled up to the Lodge we noticed that it was in poor repair.  There were shingles missing from the roof and the screen in the upper floor room was broken.  So when we went in to check out our room we had to go through the kitchen.  The linoleum tiles had holes in them.  The bathroom sink was cracked.  The next morning we came out of our room only to find a group of people sitting around the table acting like it was their own personal breakfast.  I had to reach over someone's shoulder just to get the last bagel.  My wife got the last piece of watermelon.  Yes, she had to reach over somebody's shoulder too. The coffee was only warm.  Furthermore, the cook/proprietor was making hot water for the group at the table so they could make tea.  Another couple was so disgusted that they left without  breakfast.   The only interaction I had with the owner was when she presented me with the bill.   My first thought when we showed up was to book another property-this one was so shabby

run down property-breakfast reserved for others?

At arrival there was an envelope with my name on which had the key for my room. We arrived later on the evening (9pm) so having no one at the reception was fine. We went into our room, which was old, broken, worn out and in general not a nice place to stay. WIFI was not reliable, only worked very close to the door, otherwise the signal was too weak (internet speed was very slow). We tried with 3 mobile phones and a laptop and working in IT for over 15 years I can comfortably say, the WIFI network was absolutely rubbish. Our room (Room 3) was accessible through the kitchen, so after arrival we heard some people talking in front of our door, we went out to see if it is anyone from the reception. (I wanted to ask about the WIFI). It turned out to be there were other guests as well, looking around. They arrived hours earlier however there was no one at the property either. Their TV did not work, and their room was similarly bad. They were shocked by the state of the property. It was such a strange feeling that guests were walking around in a hotel/motel where no staff were present and shared their bad experiences upon arrival. When we went to sleep I could hear someone was doing the dishes (or doing something similar) in the kitchen for a long time, I was about to go out and ask them to be quiet, so we could sleep - as my 4 year old could not fall asleep because of that. By that time, the noise has stopped. The next day, we went out for breakfast, it was said between 7-9, but when we went there around 8am there was just basic breads and butter and orange juice etc put out on a table. A bit later a woman came (receptionist?) and started making some egg but it took absolutely AGES. She did not say a word to us, did not mention she is making eggs, we found out because we saw here doing that. I had the feeling she was deliberately delaying it so we would leave before it is done. After breakfast we left as fast as we could, I had to pay for the room - as it was not yet done - and paid for the same lady at the reception desk. If I could give ZERO stars for this place I would. Dirty, old, broken rooms and chairs, disgusting bathroom and "delayed" breakfast, with pretty much no internet. Horrible place, would not recommend anyone to go there

Avoid Avoid Avoid

I spent one night with my wife in a very small room (room 1). No space, everything is old and worne out.

The bed sheets were dirty and already used before our arrival (lots of hair and smelled very bad!!!!)

The bathroom is very small and some towels were very old.

The window of the bedroom has no correct shade. A gap lets lots of light through and anybody could see in the room at night.

The breakfast is placed on one table only. So if you arrive later you have to disturb the other guests to reach the remaining food... the bagels were hard as stone.

This was our worst stay of our whole trip. For the same price we have stayed in so much better other hotels.

The owner should be ashamed to treat guest as they do! 

PS we complained about this at the end of our stay to the manager. She did as if it was a surprise and not normal. But afterwards we have found many similar complaints on Booking.com

Buffalo Pointe Lodge And Café

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