Name: Hiawatha Lodge Inn
Address: 1982 Highway 45 North, Phelps, Phelps, Phelps, 54521, United States of America
Rating: 9

24-hour reception

Smoke-free property

Television in lobby

General

Concierge services

Luggage storage

Services and amenities

Breakfast

Meals

Free Wi-Fi

Internet

Barbecue grill(s)

Billiards

Picnic area

Barbeque

Recreation

Free parking

Parking

Playroom

Kids

Pets allowed

Pets

Location

At the mini-hotel

Kartway

Oneida County Airport

Hiawatha Lodge Inn

Phelps

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The lodge is in a beautiful location right on the water, the rooms are large and very clean, the staff was friendly and helpful and there are multiple restaurants nearby. It was quiet, peaceful and beautiful, and reasonably priced.

A great northwoods lodge

Our family of 4 had a great stay. The room was clean and spacious. The front desk staff was extremely accommodating and very friendly. We also rented the pontoon and it was a very easy and smooth process. The location on the lake is amazing and close to several restaurants.

Excellent Location and Affordable

We recently stayed for 2 nights.  The bed was comfortable.  I know the bedspread was probably clean but it looked the same as the pictures show on this site from years ago.  We had a lakeside view so it was nice to sit outside in the morning to drink our coffee.  The breakfast area could have used more lighting-seemed dark to me.  Continental breakfast was simple....breakfast sandwiches you could heat up, string cheese, apples, wrapped banana bread (not homemade), cookie (wrapped), yogurt, and English muffins to toast.  The English muffins were all packaged together (like you buy them from the store)- package of 18...no tongs to remove your muffin...so who knows how many hands were in that package.  There were no spoons for the yogurt and no creamer for the coffee.  A small bottle of milk was in that basket.  The front desk said someone took all of the creamer and she wasn't sure when they would get more.  She opened a drawer for a spoon for me but didn't put more out for others.  The breakfast area needs some morning attention.  
Not a hotel complaint but a suggestion for hotel guests ANYWHERE.......when late at night (for me anytime after 10pm)  keep your voices DOWN.  OMG...a lady was in the room next to us was  talking on her phone (cuz no one else answered her that I could hear).  She talked loud and for a long time.  After hanging up...she made another call and continued.  VOICES & TV VOLUME CARRYS............be considerate of others!!!!
I would stay here again for the price....

OK for an older hotel

We know this is an older style motel but were pleasantly surprised by some of the updates.  The room was large and had everything we needed.  The motel was very clean and staff was very friendly.  The continental breakfast included hard cooked eggs and micro breakfast sandwiches in addition to the usual cereal, bakery, etc.  We made a last minute reservation so had a room (which was fine) facing the parking lot but the rooms facing the lake had small patios with picnic tables which would have been even nicer!  The lobby is very cozy and the game room had options for rainy day.

Nicer than expected

It was a packed hotel for the winter stay we were up there for.  Continental breakfast was great considering what hotels could do during Covid restrictions in Jan 2021.  Everything kept packaged and sanitary and I loved that I had a breakfast sandwich I could heat up in my room microwave.  Rooms rustic and comfortable.  Renee was very helpful during our stay.  She went above and beyond for us.  She made me feel like she really cared that we had a great stay.  Although we do not have pets, you must like them.  Pet friendly hotel.

Staff was phenomenal and made you feel comfortable and welcome.

We have stayed at the Hiawatha for 20+ years.  Previous management for the past year were not good.  The hotel is now under new management and making many improvements. The hotel is being remodeled. Check in&out were a breeze. Everytime I needed anything there was someone at the front desk to help me.  The hallways and room smelled nice and clean. I like this hotel and made our reservation for next year before we left this morning.

New management

We recently stayed  here after seeing such high ratings.  Boy, is this place overrated.  The bed was comfortable, but that is where the good ends.  

There was no one to check us in arriving around 3:00 pm.  We thought our room would at least have a lake view, but it did not.  Baseboards are missing in the hallway, carpeting in room looks like it was from the 1970's, futon is old and provides no support, there is no extra security lock on the doors, the toilet does not have a lid that closes (disgusting--imagine the germs that fly around), the microwave, coffee maker and fridge are directly outside the bathroom (gross), the curtains look old, the chair outside was ripped, the layout of the room is very bizarre, there were beams on the ceiling that looked like caulk had dried and was dripping down.   Looks like only 4 rooms have a lake view.  Breakfast was not good either.  I've stayed at many places in Eagle River.  This was the worst.   Do not plan on ever going back here.

YIKES!  NOT GOOD

When I pay $170+/night for lodging, I expect a clean and safe room in good repair, with all of the amenities as advertised, to include superior customer service. 

Unfortunately, all of these things fell well short of being acceptable. Here are the highlights:

The room had the king bed with futon (room #21), which was comfortable, but was not able to be placed in the full, upright position.

The coffee maker had an old, dried coffee filter in the basket.

The toilet was leaking and wobbly.

The internet (Wi-Fi) was not functioning.

The door facing the parking lot had no secondary device for security.

Not that this wasn't bad enough, the staff was not only unresponsive to our concerns, they were very rude and unprofessional.

We are long-time visitors (30+ years) and now local property owners in the area for the past 5 years so this type of issue is disturbing to us. We are strong advocates of supporting local/small business whenever possible and would like to patronize these type of establishments whenever possible, but this gives us pause.



One word-terrible!!!!!

Very disappointed with this “lodge”, which was definitely in a sad state of disrepair. The disgusting giant stained plywood ceiling, with wires periodically hanging out, mattress stacked in the lobby and general unclean appearance(wish I would’ve taken some pictures). We received no welcome at front desk and actually were shocked by how unfriendly they all seemed. The price for an extremely dated motel room was close to $140! Do yourself a favor & go elsewhere. Not sure how this place is staying in business, as it’s just plain dumpy

Believe Recent Reviews...STAY AWAY!

We are repeat customers of the HIawatha and this will be our last time.  First, we rented the apartment style room because we really wanted the deck that overlooked the Chain.  Once we arrived and walked into the room, we saw there was not a deck and it was under construction.  The construction was not ever disclosed to us when making the reservation.  Next,  wish I would have taken pictures but the unit was so dirty and disgusting.  My husband says it is about a $30 a night room.  Ceiling tiles were falling out of the ceiling, furniture was falling apart and electrical did not work on  one wall in the kitchen.  The worst was the bathroom, it was horrible!  I would not walk on the floor with bare feet and I am fairly confident had not been cleaned in years.  We were there celebrating our anniversary for a long weekend.  I am not sure who owns this now but it is horrible.  WOULD NEVER RECOMMEND and we WILL NEVER STAY THERE AGAIN!!!

Hiawatha Lodge Inn

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