Name: Lotus House
Address: No 2, 245 Lac Long Quan, Hanoi, Vietnam, Hanoi, Hanoi, Hanoi, Vietnam
Rating: 7

Air conditioning

Elevator/lift

Smoke-free property

Heating

Terrace

Outdoor furniture

General

Non-smoking rooms

Fridge

Smoke Detector

Hairdryer

Rooms

Laundry

Services and amenities

Microwave oven

Kitchenette

Kettle

Meals

Internet access

Wi-Fi in the hotel

Internet

English

Languages Spoken

Parking

Location

At the hotel

Cat Linh

La Thanh

Thai Ha

Noi Bai International Airport

Lotus House

Hanoi

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

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39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We went to Vietnam over the summer, and decided to book this hotel because it was central to most of the sights and shopping centers in this area.  When we booked the hotel, we also booked a van from the hotel to shuttle us to the hotel (I would strongly recommend this, as there is a high crime rate in vietnam, and it is very likely somoene will try and take advantage of tourists). The price was reasonable, and the service was great when Mr Sun (the hotel manager) was present. 

This hotel was about a 15 minute walk to Haom Kiem lake.  There is a variety of breakfast to choose from at this hotel every morning.  I enjoyed eggs and fresh baked banh mi every morning.  This was one of the best fresh baked breads we have ever eaten. My sister enjoyed their pancakes, which were a cross between our traditional pancakes and crepes with an almost maple syrup sauce. The staff went out every morning to purchase them. There were also cereals, juices, tea/coffee, and fruits at the buffet as well as some desserts. out of all the restaurants we ate at during our stay here, we enjoyed the hotel food the best.
  
The rooms were smaller than we expected, however this is how many of the boutique hotels in this area are.  The washrooms were also small, but they gave us robes and slippers, and the water pressure was good.  The window from our room faced the next building which I felt I could stick my hand out the window and touch the next building.  The nights were peaceful, and little noise was heard.  We enjoyed a chicken and tofu sandwich, both equally tasty.   The rooms had cable, internet, fresh sheets, no smell, never a shortage of hot water, and a cozy feel.  Our only problem here was that our air conditioner broke down on the second night, but Mr Sun was able to call for repairs and have this fixed when we notified him.  

There is a banh mi sandwich shop close to this hotel, called banh mi 25, this is well worth trying. You can also attend the weekend market, which has a number of nick nacks, clothes, shoes, toys etc.  The tourist prices are expensive.  I found a lot of the items to be more costly than they were here.  I would recommend that you bring your own fan (maybe two incase one breaks, its really hot here, you will need this item, if you would like to purchase this while your in Hanoi it will cost just over $4 for a cheap paper fan you get here for about $1).  The only thing I regret not doing is not booking a food tour, we just didnt have time for this during our stay.

We also booked an excursion with Mr Sun to Ha Long Bay with the V'Spirit.  This is well worth the money you will be paying for it.  We had negotiated our vehicle back to the air port with the purchase of 4 tickets. The price the hotel charged for the tickets was cheaper than most of the other vendors would charge you around the city.  The guide was very pleasant, and informative.  The staff onboard the boat were amazing, and great cooks.  We went into the caves saw rock formations, cooked spring rolls with the chef, and even had two nights of squid fishing.  We had the chance to see a family who lived on the lake in a floating house; how they lived with minimal material items was really interesting.  You could swim here if you choose to.

Mr Sun really made our hotel stay very comfortable, and I would recommend this hotel if you are not very picky about luxury accommodations, but are looking for excellent service, and a good meal every morning.

Excellent Hospitality

I stayed at Lotus inn for a month last autumn and enjoyed my time in Hanoi immensely. The room was comfortable and very clean as it came with maid service 3 times a week. Everything worked great and the staff was very accommodating. Be aware that you will be paying for your electric bill in addition to the price. 

My only issue with this place was that one day while I was out, someone used a key to get into my room and then broke into the locked drawer, cabinet, and my suitcase. They stole nothing so I think they were looking for cash. I do not leave cash in my room. Unfortunately, the replacement of the suitcase was very costly for me as it was a large hard shell and the management did nothing to help with this cost. In fact, the manager claimed to have reviewed the videos and did not see anyone enter my room, which obviously is not possible. They acted as if I must be confused. Vietnamese will protect their own against a foreigner. A staff member there tried to rob me and there were no consequences for that person. I'm pretty sure I know which one it was but I cannot prove it if they claim that nobody is on the video. Keep your valuables with you and don't lock your suitcase or it might get damaged. Enjoy your stay otherwise. Theft is a big problem in Vietnam. They apparently don't understand that more people will come and they will make more money if it is safe to travel in their country.

My visit would have been perfect if not for the thief

First of all, the staff are friendly and very accommodating. If you have a problem in your room, they will quickly try to resolve it. However, although the room rates are fairly reasonable, the electricity bills we received were not. We confronted our first months bill, which was an astronomical 2 million Dong, but to no avail. According to them, we must have left our hot water on. Anyway, we quickly found out they charge 5,000 per KW which is rather high compared to other serviced apartments. To put this into context, the highest bill I've received since moving out, has been roughly 350,000 Dong. So to conclude, be careful when renting in Vietnam as the owner, landlord will surely find ways to bleed extra money out of you.

Lotus House

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