Name: Hanoi Century
Address: 23 Bat Dan Str., Hoan Kiem Dist,, Hanoi, Hanoi, Hanoi, 00844, Vietnam
Rating: 7

Air conditioning

24-hour reception

Elevator/lift

General

Room service

Minibar

Hairdryer

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Shower

Rooms

Laundry

Dry-cleaning

Telephone

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Cafe

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Meals

Internet access

In-room internet

Internet

Parking

Fitness facilities

Sports

Beauty and wellness

Location

At the hotel

Room amenities

Cat Linh

La Thanh

Thai Ha

Noi Bai International Airport

Hanoi Century

Hanoi

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

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king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

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not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Great hotel and central location. Awesome breakfast included. English speaking staff.
Tommy was helpful at night and Tracy and the other front desk staff were fantastic during the day. The beds were very comfortable too. If you want a more quiet rest, choose a room off the main road. Our room faced the main road and stayed very active until about midnight. But if you’re going out at night this isn’t a problem; However the streets wake up early, about 5:30am. Even so, we recommend this hotel.

Great hotel 

I had been let down by another hotel which emailed me at the last minute to cancel and so on arrival al the bus station I asked a taxi driver to take me to a hotel in the Old Town and this is where he took me. The signage on the hotel still has its preveious name, "Smile Hotel". For $20 I had a large room with a good bathroom and even a balcony, admittedly with no kind of view. There were two computers in the lobby and even one in the room, although that was not connected to the Internet. The location is in the middle of the Old Town, about 10 minutes walk from the lake, but the noise of the old town did not penetrate to my 4th floor room. The receptionist on duty in the daytime spoke English fluently and was very helpful to me and to other travellers. Breakfast was not included but apparently there is a breakfast service for extra.
I do not know what connection, if any, the taxi driver had to the hotel or if they paid him commission, but his meter was running fast and when i pointed this out to him he promised me a "discount"! - on arrival at the hotel the meter was showing 20km and a price for that distance whereas the journey had been about 6km - I paid him appropriately for 6km which didn't please him but he eventually accepted it and went away.
This, and the fact that I notice that the hotel's website has been suspended does make me a little unsure of this hotel although my personal stay was fine.

A Good Stay

I was hesitant about staying in Hanoi Century hotel because we had used some airline points to book the hotel and it is what I would class as a 'budget hotel' but as we decided to save some money on this part of our trip I decided to go with my husband's suggestion.

We had a few similar hotels to choose from with our points and I think we made a great choice!

We have been to Hanoi before and stayed further out, this hotel is in a great location - not in the noisy backpacker area with late night bars but close to everything - we walked everywhere from this hotel. 

As we arrived from India into Hanoi and both suffering from a severe bout of Delhi belly I was not looking forward to what I perceived to be the cheapest and most basic hotel of our 7 hotel trip around India and Vietnam. Yes, it's not fancy but they have a lift, our room on the 4th floor was clean, quiet and tidy. The complimentary fruit and water daily is better service than what we have received before in 4 and 5 star hotels.

As we were both suffering from the dreaded Dehli belly we only ate eggs on toast at breakfast which was just fine - no complaints.

We liked;
 -  the free map with suggested walks, great for just ambling around soaking up the atmosphere of Hanoi. 
-  the late check out (5pm) at a cost of $11 and the prompt taxi back to the airport arranged by the hotel.
- really friendly staff at breakfast, reception desk and tour desk.
- complimentary water and fresh fruit daily plus tea & coffee making facilities.
- ask for a high floor and a room at the back
- watching the locals from our window singing at 6am and doing tai chi (we were jet-lagged)
- Free PC in our room - brilliant idea!

We didn't like;

- the bath did not quite fit the space provided - little gap at the end but so nice to have a bath with a shower.
- Ohps - I pulled the window out of the frame trying to shut the window so the maintenance might not be great but not dangerous.

All in all, as I don't normally stay in hotels like this  so I maybe set my expectations low but I have nothing negative to say about the hotel. The location, price, safe environment and friendliness of the staff means I would book and stay here again.

Great value for money - no complaints what so ever!

Despite our early check-in time, the staff were very accommodating and helpful. This continued throughout our stay - the staff were always smiling. There was free internet on 2 desktops at the reception area, great for catching up on emails. Breakfast wasn't too bad for the price of the room we were paying, which included breakfast. We took the family room which was huge and consisted of 3 single beds. The problem was it was on the 2nd floor and faced the front of the hotel, which was a busy street. We could hear honking for most parts of the early morning and night; closing the louvered windows did not help block out the noise. The room itself was ok, albeit a little dusty but the bathroom was run down - small leak in the ceiling and the bathtub leaks whenever you shower, which then made the entire bathroom dirty and wet; not pleasant! The hotel can do with some renovation as it looks run-down in some parts. Room rates are reasonable so I guess you can't expect too much - the friendly staff made up for it :). The hotel is in a great location - everything was within walking distance (restaurants, cathedral, lake, market, souvenirs and other shops). You also get the "local" scene of street vendors selling pho, fruits, vegetables, meat, bbq cuttelfish, etc!

Helpful staff but rooms are run down & noisy

Stayed here for two nights separated by a trip to Halong Bay. 

On arrival we were taken to a room which actually looked gorgeous, but the light globes had blown out so instead of fixing the issue, we were taken to another room which was horrible. The door had holes in it and the window wouldn't shut properly. These were massive issues because it was pouring rain in Hanoi at the time and the room smelt damp and musty. Furniture was old and creaky, bed was pretty bad with stained sheets etc. NO HOT WATER - not in the AM or PM. 

On our second night (after returning from Halong Bay) they tried to put us back in the same room. I refused and requested a different room where the windows were at least sealed. Beds and furniture were of the same standard. The hallways appear to be a storage room for toilet paper, too. 

Breakfast - I wouldn't touch it. It was cooked by a couple of teenage girls and boys. I noticed the girl brushing her teeth and rinsing in the kitchen sink. 

On the plus side - wifi was free and the hotel held our suitcases while we went to Halong Bay and also while we went to Sapa, even when we weren't staying there on return. 

A pretty poor hotel, choose elsewhere.

We only needed a place to stay for 8 hours beofre heading to Halong Bay so we lowered our budget for a comfortable and clean hotel.  

The room was clean and large.  However the furniture was tired and the beds were unsprung.  It was also very noisy and I could hear the lift doors opening all night.

The bathroom smelt damp and was quite tired.

The limited interaction we had with staff showed that they were very helpful.

Photo of reception is accurate but the rest of the hotel is not up to the same standard by a long way.  The hallways in particular looked quite worn.    

Our biggest problem with this hotel was the safety aspect.  There was no fire safey information in the hotel welcome pack. There did not apear to be any fire alarms or extinguishers.  The only exit is the main reception door which we found out is blocked with motorbikes (inside) and locked with a bicycle lock.  Although there is a porter at reception it  didn't help me sleep assuming he doesn't sit there 24hours.

Hanoi Century

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