Name: Asian Ruby Select
Address: 122F - 122F1 Bui Thi Xuan St, Ho Chi Minh City, Ho Chi Minh City, Ho Chi Minh City, --, Vietnam
Rating: 7

Shopping on site

24-hour reception

General

Accessibility features

Accessibility

Buffet breakfast

Cafe

Restaurant

Meals

Wi-Fi

Internet

Shuttle

Transfer

Pets allowed (under 5 kg)

Pets

Location

At the hotel

Tan Son Nhat International Airport

Con Dao

Phuoclong Airport

Asian Ruby Select

Ho Chi Minh City

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

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13-beds

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17-beds

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19-beds

2-beds

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4-beds

40-beds

5-beds

6-beds

7-beds

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9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The hotel looks nothing like the photos previously posted. Located at the Bui Thi Xuan street, it's location is the only good thing going for it. Other than that, the hotel is dirty and there were ants crawling around the room. The cleaners are smoking in the lift lobby and the chairs are filled with cigarettes burn marks. Lots of mattresses in the stairway which is a major fire hazard in the event of an evacuation.

Very bad hotel

I had booked hotel for 10 days in December 2023, mainly based on the reviews of good location, staff, value for money etc.
I travelled some 40+ hours from Europe and checked in late evening. Upon checking in I found the staff did not speak English, except to say limited words like passport and 3 percent when I offered my credit card. Nowhere in the booking via Booking.com did it mention 3 percent surcharge. The third word the 'receptionist' could say was 'cash'. As I was staying for multiple nights I was not carrying 20million VND with me. I offered to pay the first night with the 3 percent surcharge and exchange money the next day. This was not acceptable. 
The room was the 'VIP' room that I booked, so hopes were high but when unpacking, I found the safe was locked. I contacted 'reception' who sent a person to fix it but couldn't. I went down to reception to be asked to be moved to a comparable room with a workable safe. As I write, I am still waiting to hear back. Not what I was expecting tha is for sure. 

Not a great start

We arrived late from the airport and there was someone waiting to help with luggage. Room was a good size with comfortable and clean beds. Breakfast had a good selection with good views as it was on the rooftop! Air con worked well too to cope with the hot weather! Room faced away from the road so was nice and quiet too!

Good basic hotel 

Well all was good. The bed was comfortable food is okay. BUT when I checked out they tried to charge me for a dark spot that we had to strain to see on a white towel. How do they know that it was our towel , not sure. So said I will never go back there again .

The big dark spot

Positive first impressions based on the lobby because it offers a very cool vibe.. too bad once you get to the rooms the positive goes to negative.. 

Rooms are so small that you can't get around the bed if the suitcase is at the foot of it.. And not much space on the side for a carry on bag..  A/C didn't cool off the room and the bathroom window had been left open upon arrival (thanks to whomever for letting some bugs in), so it was extra hot in the room for my short stay.

Breakfast offered very limited options and food that should have been warm was not.  

Bathroom was tight too..

Of my 3 week stay in SE Asia, this was the worst hotel of the 10 or so I stayed in..

Nice lobby; SUPER small rooms!

The Hotel was close to a very lively Walking Street with many pubs, clubs, restaurants and cafes plus a lively Market and Park close by. The rooms were tiny however, as the bed was oversized, taking up far too much space. The duvets were short as well.
Nice view from the rooftop.

nice location

Ho Chi Minh City (HCMC) was the final stop after 3 weeks of travelling through Vietnam. One of the things we loved about our trip were the many friendly, attentive people we met at hotels, restaurants and street stalls who provided an incredible level of service. So coming to HCMC, probably the most developed and modern of cities in Vietnam, we were expecting pretty much the same or better level of service..unfortunately our stay at the Asian Ruby was disappointing, mainly down to poor customer service levels.

Location
It's a pretty good location, not far from some of the main things to see and near to many bars, restaurants and cafes. We walked everywhere, just be extra careful when crossing the roads.

Reception
First impressions do count, and the reception area looks great, welcomed with a fresh cup of camomile tea. Just a shame the reception staff were not as refreshing as the tea.

Room
Our room was clean, had a good size bathroom and comfortable beds. We asked for a luggage stand to put one of the suitcases on but they did not have any. We requested a luggage stand immediately after checking in. So the room was a bit cramped with 2 large suitcases in it.

The hotel was not very busy, so they could have moved us to a slightly larger room where we noticed there was a luggage stand.

Breakfast
At breakfast there was a pretty good selection of food, an egg station and fresh pho every morning. You are issued with tickets for breakfast, not really sure why - but a minor point did not affect our breakfast experience.

Staff
Unfortunately, this is where the Asian Ruby let itself down. As I said first impressions count - upon asking, we were given a local map and told everything we need to know is in there. It would have been great service if the male receptionist showed us the location of the hotel on the map, recommended some sightseeing places, places to eat and what tours the hotel could arrange for us. Instead, the male receptionist asked for payment of the airport transfer. He didn't even ask if we've had a pleasant journey to the hotel, if our vacation was going well - no attempt at building a rapport with us at all.

On a couple of occasions we sat in reception waiting for our pick ups - not once did any of the receptionists acknowledge us by greeting us - they just walked by, ignored us and sat at their desk playing on their cell phones. Even the male receptionist who checked us in, did not acknowledge us.

And on our final day, when the taxi came to take us to the airport - the female receptionist did not tell us he had arrived - she just told the driver where we were sitting and he approached us. Considering we booked the transfer with the hotel, at the very least she could have come and told us our taxi had arrived and wish us well on our journey home - but she said nothing.

In all the other hotels we stayed in, the staff took the time to explain their services, the local area and provide recommendations. The Asian Ruby staff never once took an interest in their guests. Even the checking out process was cold, clinical and unfriendly - she didn't even ask if we enjoyed our stay at the hotel - we stayed there 4 nights and I cannot remember if any of the staff ever smiled.

In all other hotel reviews in Vietnam I have mentioned at least 1 member of staff who demonstrated great service, but no one here.

Disappointing customer service

We stayed at the Asian Ruby Select Hotel for over a week - we landed and left from Ho Chi Minh. The rooms were clean and the hotel had a very welcoming environment. What impressed us the most were the outstanding staff. Everyone from the bellboys - who could not do enough to make your stay comfortable - even went and obtained a SIM card for our cellphone and installed it;  to the front desk - we were helped with our boarding passes twice and he took a lot of time to make sure they were done well. Also the restaurant staff were always attentive. It became our home away from home. The Sales Manager, Vo Thanh Huyen (Ms. Lucy) came to speak to us and made sure we were comfortable. What an incredible team they have there. Thank you for making our stay so comfortable and enjoyable,

Joy & Tim
Canada

Great Hotel

The location is good as it closes to the center and food area however the service is very poor. Staff is not friendly and helpful. You can see the staff sleeps at the lobby after 11pm everyday. The room is so noisy especially in the morning when the staff cleans the room in the corridor.
The breakfast is very poor too with very little choices and it is not good at all. And the staff just stand in the counter and asking you to give them the voucher. There is no service provided at all. 
It cannot be 3 star and never 

Poor service 

They debit your card 24h before check-in, ok for that but then, they tell you they refunded and you'll get the money back in 7 days on your account and request a new payment in cash... For a 3 days stay! 

Lot of arguments about that with them. They finally debited/refunded 3 times my cards it took 1 month to get all solved. They never replied to my emails.
Beside that, good location, clean room, good equipment, still noisy.
They should follow their own conditions of sale to avoid troubles with customers!!!

Asian Ruby Select

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