Palm Mandala Retreat 

Check-in Information

Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedMinimum Spring Break check-in age is 18 years oldGuests must contact this property in advance to reserve onsite parkingThis property accepts credit cards, debit cards, and cashNoise-free guestrooms cannot be guaranteedSafety features at this property include window guardsThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Special Check-in Instructions

The front desk is open daily from 8:00 AM - 9:00 PM. If you arrive at the property after hours, you'll need to check in at an alternate location: [Building D]. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and smart lock details. The front desk is staffed during limited hours. Guests are recommended to download the property's TTLOCK mobile app before check-in. Information provided by the property may be translated using automated translation tools.

Mandatory Fees

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Optional Fees

Fee for buffet breakfast: approximately VND 400000 for adults and VND 199999 for childrenEarly check-in fee: VND 100000 (subject to availability)Late check-out fee: VND 100000 (subject to availability)Housekeeping is available for an additional fee and varies based on length of stayA kitchen/kitchenette is available for an additional feeHosted evening meal: VND 1000000Facilities fee: VND 55000 per accommodation, per night and includes use of: fitness facilities The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Important Notes

Pool access available from 6:00 AM to 8:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. No pets and no service animals are allowed at this property. Parking height restrictions apply. Guests can access their rooms with a mobile device.