Name: Moon Resort
Address: 82 Tran Hung Dao Duong Dong,Tran Hung Dao, Phu Quoc, Phu Quoc, Phu Quoc, 920047, Vietnam
Rating: 6

Air conditioning

24-hour reception

Smoke-free property

Garden

General

Room service

Family room

Shower

Rooms

Laundry

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Wi-Fi

Free internet

Internet

Sun Deck

Recreation

Parking

Sauna

Beauty and wellness

Location

At the resort

Room amenities

Phu Quoc Airport

Kampot Airport

Moon Resort

Phu Quoc

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

This is unbelievable!
I saw the signs for Moon Resort hidden behind a utility building.  The office or reception door was broken open and a dead telephone was inside.  The restaurant was boarded up.  But VERY curiously, someone (possibly the owners) were running a shady-looking beach bar, possibly on the property.  MOON RESORT IS CLOSED!
Hotels.com says I have a "billing issue" and is not refunding my money so far.  If you check their website (January 8, 2017) for Moon Resort, Hotels.com says "We have 2 [rooms] left ..."  
How can this be happening?

THIS RESORT IS CLOSED and HOTELS.COM took my money for it!

We booked this resort through Agoda. We arrived this evening with out three children to find it closed- and we heard that it has been for six months! The local shop owners said this has happened several times before - Agoda evidently continues to make bookings for a closed resort! Very irresponsible business practices all around.  

We arrived to a closed resort. 

Like I said already, the Moon Resort which we found by accident without booking beforehand is really the best resort on Phu Quoc. You can walk to the night market (may be 15 minutes) and you have direct access to the wonderful beach (this is absulote no standard on Phu Quoc), you have the best beachbar (with WiFi all day and night long), the beach is like golden sand and the water is so clear you can see every sandcorn without diving !!!! The staff of the resort is really nice and helps in every possible way, whatever you may need! The beach parties organized from the resort boss were always amazing, excellent buffet or BBQ on the beach, everytime bonfire and light and sound at the beach bar, really incredible!!!! Also, we were invited by the boss even to the NEW YEARS EVE party and danced like hell barefoot on the sand! We intended to stay at this resort apprx. 10 days but could not leave before 1 month and even then we did not really want to leave.... ! The bungalows are built in a marvellous garden with lots of flowers, banana trees, palms and ..... the whole resort is built with so much fantasy and loving attention to the nature:) every little detail is just wonderful! The boss and his familiy are so nice, the gentleman at the reception and even the gardener and the women selling the fruit on the beach are like family to us and they treated us like we belonged to their familiy! We just loved it! We want to say thank you again. For sure that we will come back next year !!!! We stayed at the MOON Resort from mid December 2016 to mid January 2017!!!

the very best resort on Phu Quoc, very romantic, very best staff, most wonderful bungalows, very best beach :)


1out of 5

Pros: Location.

Cons: Just look after the place.

We tried 3 rooms. First one was a dilapidated, filthy hut with the roof shedding debris on the bed. Second room was a concrete unit with broken a/c. Third room had a big rat poop right on top the toilet. Enough said......we left. Can't get our money back.....owner said to talk to Expedia for refund. PS. I Saw 3 rats in the courtyard when I went to pick up our luggage to change to another hotel. There are lots of reasonably-priced places on this island. No need to stay here. Owner has good location so is probably just waiting to get bought out by a resort.

Denis Martin
Ottawa
Canada



Filthy, Neglected and Worse

TV is not working, light goes off every now and then (air con obviously follows). Hot water is "not working". The staff cannot even find your key sometimes. 30$ for a double with no breakfast is a total nonsense.

Moon Resort

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment