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Eda Su Artemisia Royal Park - All Inclusive

Oludeniz

The most horrible hotel in the history of our family's travels. First we settled in a barn they call a bungalow. The next day with the scandal we managed to move into a room. There's no cleaning at all in the rooms, the towels don't change. Everything has to be knocked out with a fight. The food is disgusting, the drinks were always running out. The transfer was also disgusting, uncomfortable in the weather, the driver ham, came and left when he thought of it.

The most horrible hotel in the history of our family's travels.

Well I will start by saying that if you have an upcoming booking here, if at all possible change your hotel because you will be extremely dissapointed with this one. We were a family of 5 and upon arrival there were no rooms for us. We were taken down dark steps at 01.30 in the morning to what can best be described as very poor staff quarters with dirty laundry and rubbish strewn around outside. The floors were very crooked and the doors would not close so felt very unsafe with no locked front door that would only partially closed. Also no aircon and dirty bedding. We eventually got entry to our rooms the next afternoon, although these were not much better, filthy, mouldy and stank. The rooms were not cleaned at all during our 10 night stay as the manager had fallen out en mass with the cleaning team a month prior to our arrival and they all left at once. the cleaning was now the responsibility of a young man who was previously the glass collector.  The all inclusive was the worst it could be, on 90% of the visites they had no alchohol whatsover, no water, tea, coffee, milk etc. etc. Every time we complained the staff just grinned and said finished. The main hotel reception was a constand battle zone with irate customers shouting at the management and complaining about the lack of drinks and food available.  The communal grounds were shabby and strewn with rubbish and as a result of no cleaning of tables etc around the pool area the place was alive with swarms of wasps. We booked with Love Holidays and I must say they have also been awful, despite several calls and emails they have yet to reply to any so I would avoid them at all costs. i could go on and on as the hotel was so bad but I have hopefully made my point and will at least prevent any other unfortunate sould having to stay here.

Appalling Hotel ..... Worst ever stayed in !!

The most interesting thing is that the second time we got the overbooking from our tour operator Anex tour. It's just that the hotel is constantly being renamed and it's just a constant change of name and staff. It's just that it's possible to get a paycheck on the day after tomorrow's paycheck! We arrived on the 20th of August 2019 and it's been 6 days since we got the paycheck on the day after tomorrow's paycheck! We've got to get a paycheck on the day after tomorrow's paycheck! We've got to get a paycheck on the day after tomorrow's paycheck! We've got to get a paycheck on the day after tomorrow's paycheck! We've got to get a paycheck on the day after tomorrow's paycheck! We've got to get a paycheck on the day after tomorrow's paycheck! We've got to get a paycheck on the day after tomorrow's paycheck! We've got to get a paycheck on the day after tomorrow's paycheck, we've got to get a paycheck on the day after tomorrow's pay

It's not the answer.

The main disruption - Anech sold like 4 stars, there were none. 1) The availability of the claimed services - bad. There are no sports pitches and something separate for sport (except in the pool of the gate, balls). Although the ticket stated 2) the rooms, tables, dining room, toilets - bad. In the photo everything is beautiful, everything is scarce. Most likely in 3 months everyone has been beaten up, picked up and etc. But nothing was cleaned up. 3) food (all inclusive) - so to itself. As for food - everything is on schedule. Not very all inclusive. Food is Turkish (meat is not very much). Sometimes you don't get to anything if you don't stand in the first line.

Don't believe the annex tour, not the four stars.

The hotel itself is located in Owachik - this is the area of Hisaronu. At the beginning of our visit there were very few Russian-speaking holidaymakers, but afterwards the festivities began and the hotel was crowded with locals. It was interesting to observe them) The pool looks chic and very clean, but we preferred to swim in the sea. Very fresh and magical transfer in this region! The hotel itself is located in the area of Hisaronu. So at the beginning of our visit there were very few Russian-speaking holidaymakers, but afterwards we started the festivities and the hotel was crowded with locals. It was interesting to observe them) The pool looks chic and very clean, but we preferred to swim in the sea. Very fresh and magical transfer in this region! The hotel itself is located in the area of Hisaronu. So in the previous reviews it was written that it was very uncomfortable to sleep in the morning, but afterwards it was very uncomfortable to eat a little but one day, but we were able to eat a few dishes in the center of the city, so we were able to enjoy the food on the floor of

Hotel with magical views and relative comfort

Hotel has great location - in the hill with wonderful view. A lot of free sunbeds and umbrellas in the pool. Most of guests are out of the hotel so swimming pool is almost empty. Meals - we are budget tourist, we don't need 10 dishes for lunch or dinner. I confirm that choice wasn't big but everything was very good tasted. 
There was 2 problems: communication - out of massage man nobody spoke English (or spoke very, very weak). That is why we couldn't get explanation for next issue. All Inclusive... didn't include beer or wine and some soft drinks. Why? Because for 4 nights only 2 evenings they served it! Bartenders had only one answer - FINISHED! When we arrive we drunk just 1 glass of wine (beer has been finished) and that's all because it finished. Until next afternoon was only Fanta, juice, water and spirits. No beer and wine!!! Next evening we had All Inclusive - they bought beer in the bottles and share 1 bottle for 2 glasses. Next morning beer and wine has been... finished! 
Beer was warm because they split 0,5l bottle for 2 glasses. When someone before me took 1 beer I get which stayed on the table for long time was warm and without gas!!! Solution was taking 2 beers in 1 order but I still didn’t know if I’ll get 1 glass from new bottle and 1 from opened earlier. Doesn’t matter because beer and wine... were finished next day - for the lunch was only strong alcohol again. It is not strange - I saw 2 bottles (3 liters) of wine and about 40 bottles of beer - number of guests: about 100. Next part of the day finished almost each soft drinks (cola, sparkling water even Fanta) and guest could drink only... raki! 
Last evening was only mineral water to drink - no beer, wine, soft drinks, spirits. Anything!!! 
Other problems like serving ice by hands without using and pliers or spoon (fortunately bartenders did it only for Turkish guest - maybe it was normal for them, not for us), catching cups with fingers inside them we could finally accept - maybe it is part of culture. 
We arrived at 4 pm and room wasn't ready. We were 4 but gest just 3 beds! No activities, music (mostly Russian and Turkish) were all the time changed and very loud. Staff clean pool areas very occasionally - in the morning were a lot of rubbish, and cigarettes. We we asked fro cleaning - they clean only our areas, other left dirty. Also plates for dishes were very often dirty - washing machine didn't work as should.

Book on your own risk

Just returned from a family holiday these are the main points:
•	Temporary Rooms – When we arrived at the hotel at 2am on 19th July we were told one of our rooms were not ready. We are a party of 7 including 2 small children. We were taken without any help through the outside of the hotel, down very steep stairs no lightening, broken paths.– firstly placed in a room with only one bed for 3 people. After explaining there were 3 people moved to another room however this room had not been cleaned but due to the time, and very tired children we had to stay. It felt very unsafe. They said we could move first thing in the morning however it wasn’t until 2pm that afternoon, again no help with bags up lots of stairs. This also happened to several other people who stayed at the hotel, it wasn’t a one off.
The second room (Permanent Room) failed to have a cot and they could not provide one until the following day and they pointed to a sofa which explained that was where she could sleep, however we were not provided with any sheets and the sofa did not pull out etc. The balcony had a huge hedge on it, which took up most of the balcony attracting large ants and wasps. You couldn’t sit outside. There was a small table and one chair (for a room of 4) however the table was broken.

•	Cleanliness – The hotel was very unclean, staff were not tidying and cleaning the main areas, apart from collecting glasses. Surfaces behind the bar very bad, sticky attracting flies and wasps etc. There was broken glass on the floor for two days. 
Our rooms were not cleaned there was no clean toilet paper or towels put into the room, despite requests. We had to hunt around the hotel to find a cupboard where they were stored. Even when my daughter was sick, it wasn’t until the next day we got a new towel. Our other daughter just turned two years old still in nappies and the bins were not emptied. We had to do this ourselves. 

•	False Advertising – 
o	1)The hotel claimed to have evening entertainment; however, this was not the case. As I previously said we had children with us and we booked it due to kid’s club and evening entertainment and there wasn’t anything apart from very loud music – odd time one of the bar staff would dance but this is not organised entertainment. 
o	2)The hotel also advertised a free bus which went to the beach, however when we asked, they said no so we had to get a taxi due to not being very central and very secluded – another added expense. 
o	3)The hotel also stated there was a shop on site -THIS WAS NOT THE CASE – they only sold shish pipes and flavours also fridge magnets – literally nothing else and this shop consisted of a table where two men sat all day drinking. We were also told that we were not allowed to bring our own produce, food or drinks into the hotel – however the children couldn’t get an ice cream etc. When we asked for the nearest shop, he explained it was 15mins walk and pointed to sign no food or drink to be brought into hotel. 
o	4)The hotel also advertised a Turkish Spa; we saw where it used to be – bunk beds        had been placed there for the bar staff – very unhygienic and the smell was terrible. Dirty clothes on the floor. When we asked about the spa, they pointed to the seating area next to reception where there was a curtain where massages were given – not the previous Turkish baths I had experienced before. 

•	Food and Hygiene – The food was very limited especially being an all inclusive.  The food often ran out and there were very limited food options – rice and stew daily. Simple things like bread, fruit etc ran out and were not replenished. There wasn’t much refrigerated areas, only a small section for the salad, however the desserts were left out, flies and wasps were all over the food.  
All my family were sick (including children) or complained of sore stomachs at one point or another – this was reported to staff and nothing was sorted or acknowledged. 

•	SOFT, ALCOHOLIC DRINKS AND POLICE RAID – This was probably the worse all inclusive I have been at. On the first day I asked for two beers, then my mother-in-law went to get two  and they said the beer was finished. I asked when it would be returning, they said tomorrow at 1pm it was only 3pm previous day. We asked what other options there was and there was only wine, gin or vodka, however these would also run out and there wasn’t anything else to drink. Soft drinks also ran out daily, and the only drinks available was water or cherry juice which is not acceptable on an all inclusive basis.
The Police entered the Hotel and confiscated everything alcoholic from the Hotel – we were informed later by staff they either didn’t have licence or it was illegal alcohol it was difficult due to language barrier but it was very serious. We asked if they would be able to sort the situation and he said 50-50 they were not sure.

Horrendous

We bought a tour of this hotel, and when we read the reviews, we were scared. But when we arrived, we were told that the management and staff had changed. We had a great rest. Whoever comes and wants to find the minus, he will find it. But we came to rest and rest. The staff is friendly, a lot of Russian-speaking people. The food - we were very happy. The hotel is located in the mountains and it doesn't feel as hot as the coastline. There is a bus from the hotel to the beach, which is probably the only minus that we didn't like: the bus schedule from 10:00 to 12:00 and 14:00 to 16:00 this little one... and overall we liked it. Thank you. We'll recommend it to friends.

A good three-star hotel.

We stayed at this hotel with a friend from 24 to 31 May. Reviews were few, we went at our own risk, but the hotel exceeded all our expectations. It was hospitable, it was well-attended, it was all shown. The room was clean and cozy, we cleaned every day, we changed our bedding and towels. The area of the hotel is small, but very cozy and clean. The views of the mountains are splendid. The staff of the hotel deserves special attention. All the guys are very polite, kind and fun. Everybody was constantly wondering if we had something good to do. And of course, it is worth celebrating this splendid meal. This is quite diverse, all fresh and delicious.

A hotel I want to go back to

Everyone is happy.The wonderful staff of Kirim and the girl at the reception of the Sultanate,always ready to come to the rescue.The best quality drinks are beer from bottles,juices from boxes,wine.Good milk cocktails for children,and not only.Lemonade is also from bottles. Cleaning in the room daily, in the room everything necessary, even slippers. Food is not like at 5, but everything is fresh. You won't be hungry, but with small children 2 years and older, it's better to choose something else, they don't have food for them.

Eda Su Artemisia Royal Park - All Inclusive

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