Smoke-free property

Heating

Ticket assistance

Garden

Private check-in/check-out

Patio

Outdoor furniture

No elevators

General

Non-smoking rooms

Room service

Fridge

Family room

Cable TV

Hairdryer

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Toiletries

Rooms

Accessibility features

Accessibility

Iron and board

Laundry

Dry-cleaning

Luggage storage

Telephone

Iron

Services and amenities

Coffee/tea for guests

Microwave oven

Kettle

Meals

Free Wi-Fi

Internet

Tour assistance

Tourist services

Free parking nearby

Free Parking on Premises

Parking

Spa tub

Beach/pool towels

Pool and beach

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the mini-hotel

Room amenities

Rotorua International Airport

Tauranga City Airport

Ascot on Fenton

Rotorua

Arrived in Rotorua with nowhere booked. Another motel owner phoned this place for us and we were welcomed in a most friendly way. Our host gave us a great deal and was super lovely. Private spa pool was an added bonus!

Very friendly motel

This is a decent motel with really friendly managers/owners and great location. Literally a 5 min walk to the mall area and a little bit further to the main street. They let us check in a little bit earlier as we had a little one. The facilities are a little bit tired but you have all the amenities you need. The rooms are clean and the spa was great to chill in during the afternoon. Unfortunately for us, the little one and I did get bitten by fleas (my husband was fine) during the night but when we told the owners in the morning they quickly changed us to a new room and we could see they were stripping the old room to clean it again. Full credit to them for doing that! 

Great Location

Accommodation was perfect for us, 2 families travelling together, we had the 2 bedroom apartment. A little pricy but to be expected at this time of the year. Rooms were a little dated but very clean and equipped with everything we needed. Highlight was the super friendly hosts!

Super friendly hosts

We booked last minute, and boy were we lucky. This place is a real find, and we left the owners as friends. Nothing was too much trouble and the welcome and care was high, even by NZ standards. A real find. Don’t stay anywhere else.

What gem!

The friendliness of the hosts in no way compensated for the poor accommodation.

Pluses
1. Unlimited free wifi  2. Warm  3.  Two TVs but hardly a plus AND now it's all downhill.

Minuses
1. At $149 per night, way overpriced. 2. SHOWER  (Day 1) - poor flow; water dwindled and eventually came to a halt. (Day 2) - again poor flow and went cold before the shower was finished: what an annoying way to start your day. The host was informed and seemed surprised but language facility did not enable good one on one communication. (Day 3) - forget it. Incidentally, if you check AnnHeads review of May 2017 you will read of similar problems so nothing much positive has happened in two years. 3. THE BED; talk about "partner disturbance". When either of us moved, it did too; like a trawler in heavy seas. 4. DANGEROUS electrical fitting (bottom one of two in the kitchen.) I turned it off at the wall in order to extricate  toast from the toaster and later discovered that it was not off at all so danger of electrocution. The host was informed and she said an electrician would fix it. SO if you are in unit 37, please check it out.  5. FITTINGS - snapped off front window catch (security issue), curtain cord and hairdryer fixtures coming away from the wall. 6. BEDROOM curtain (which concealed the spa) was visibly stained. 7. SPA - too scared to use it. I didn't see how it would fill with enough hot water to use after our experiences with the shower. Still, I don't know much about spas. The neighbours used theirs and for a long time the noise in our unit was deafening as the spa graduallly filled. 8. PARKING - quite tricky diagonal parking and exit the same; you have to get out of your car, slide the gate across , get back in your car drive out, get out of your car, go back etc. etc. 9 COMPENDIUM - no folder of handy information relating to advice, emergency numbers, attractions etc as one sees in most motels.

Tremendously Disappointing

We needed to stay one more night in Rotorua – we’d paid premium rates for 2 nights in a “classical” hotel which lacked any class, and couldn’t face another night there. So we did a drive up Fenton St and found a real gem. Very friendly and helpful host, very clean throughout the whole unit, quiet, very comfortable bed, pillows and quality linen, good shower, our own private spa pool - real value for money at over $100 less per night than our previous hotel, and with a lot more character. The kitchenette was modern and very well set-up. Two flat-screen TVs – one in the lounge (for watching sitting up) and one in the bedroom (for watching lying from the spa pool). Tip: for the best deal use the motel website to book.

Motel gem in Rotorua

Stayed here for 2 nights whilst touring the north island.
A warm welcome was received on arrival and we were directed to our personal parking space in front of our room.
The accommodation was huge with a spacious living room, kitchenette and large bathroom. To the rear a good size bedroom leading onto a private courtyard with spa.
An excellent motel with every creature comfort and situated within a short walk to the town. Also a Countdown supermarket is just across the road making it easy if your catering for yourself.

Home From Home

We stayed 2 nights, in a 1 bedroom w/spa unit. 
First impressions were fantastic! The host was very professional and friendly.
Our room was exceptionally clean and had plenty of space for 2 adults.
The decor is not the most modern however this was easily excused by the cleanliness. The kitchenette had everything you could ask for and bathroom was great with a spacious shower. Their were 2 TVs in the unit, and the lovely deep spa was in a private mini courtyard at the back. Would definitely recommend and stay here again!! We booked via booking.com and received great value for money.

Customer service excellence 

This has been an excellent stay and the staff are amazing.  The owners Frank and Monica are wonderful and will do their best to ensure you have a good experience in Rotorua. It was clear to me that they are dedicated in providing the best standard for accommodation and they give a personal level of service which is so hard to come by these days.  I have only felt welcome and I don't feel like "just another guest".
The rooms are spacious and while some may say they are outdated, I disagree.  The decor and design of the rooms are excellent considering the price.  The internet is fast and free.  The rooms are fitted with a kitchenette so cooking a meal is easy.  This makes it feel like a home away from home.  The dinnerware was clean and provided plenty of options such as pans, pots, knives etc.
Reviewers have complained about "thin walls" but this hasn't deprived me of sleep.  
Frank and Monica, I thank you for a great stay and your service.  You are doing everything right and I can only say good things about Ascot on Fenton. 

An excellent place to stay for location, service and spacious rooms.

Very good motel, quiet, large room, kitchenette, bathroom and especially jacuzzi!! Jacuzzi recommended by the manager because the water is naturally warm. Lunch brought in the room but very complete. Quiet, very good beds.

Ascot on Fenton

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