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Iron and board

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Gatineau Airport

Ottawa/Macdonald-Cartier International Airport

Ottawa Plaza Inn Downtown

Ottawa



Expedia travel confirmation - 19 Oct - (Itinerary # 7303876777310)

This place is disgusting, talk about photoshop?!?  I don't even want to know what the stains on the floor were.  Light shades with burn marks.  Moldy carpet, what was that stain on the bed, nope once again, don't want to know!!  Barely warm water, door to parking lot didn't lock as wites were hanging from it.  Explains random dude trying to ger into room claiming he was my brother.  In all my travels i have never been so afraid to sleep in a motel.  Checked for bedbugs but didn't see any which surprised me and would've resulted in me sleeping in my car.  As by booking through expedia there would be no refund on refusing the room we toughed it out.  Kept shoes on until going to bed due to grossness of carpet. Fortunately i had a plastic bag to put around the remote to turn the tv off and on...  as a homeless shelter this place would need an upgrade.  Can not believe it was even listed on expedia and as a result i will not book through them again.  Seriously do not book here.  Outraged at the price i paid in comparison to other rooms i have booked on our vacation as we explore Southern Ontario.  Such a disappointment how can they even operate as a motel???  Expedia i am so disappointed.     There should be a refund on this type of experience.  If i could rank beyond terrible i would.  

What a hole.

terrible location, nothing nearby,it is old and dirty,very disappointed ,do not stay at this hotel,I am surprised it is still on various hotel sites ,it is the worst hotel we have stayed at for sure .

dirty and old

My girlfriend and I stayed here for a weekend trip to Ottawa. This place was perhaps the worst hotel if ever stayed in, to start it looked like it was shut down from the outside, walked in to find a very run down lobby but it was late and we needed a place to sleep, the room although non smoking smelled of smoke and mould, we then found not hot water in the shower, the TV did not have a single station, the room seemed to be under construction and bit of the ceiling were falling on to the bed and furniture, towels were old and very yellowed. This room cost is nearly $180 and fell way below North American standards. The experience got worse when I tried to file a complaint, after a month of trying to contact the manager I was offered $30 as a refund and when I said it was not enough he called me a liar and told me he was going to inform the police. 

Avoid if at all possible 

Where do I start? Booked the hotel for 2 nights due to posted photographs and reviews, suspect posted by hotel staff and possibly their reviews as well. Photographs can tell whoppers!! Reception & corridors filthy. Entire building run down. Corridors & room smelt (bought air fresheners). Bath/shower black mould. Ceiling water damaged & peeling (it rained that night & debris fell onto our cases). Carpets filthy (kept shoes on).Wallpaper old & peeling off. Dirty towels. Turned back bedcovers & discovered packet of cigarettes under the base sheet. Pillows spotted with blood. No fridge in room. OVERPRICED.Door did not close properly. Unsecured Wi-Fi. Felt insecure. Stayed around City centre until late not wanting to go back to that miserable room. Hardly slept but kept clothes on for fear of what would be crawling on us. Toilet coming away from wall. Checked out after 1 night. Contacted Expedia for a refund of 2nd night - no response still waiting.  Think I should be asking for a total 100% refund and this hotel needs condemning and did not live up to its reviews/photos.

Avoid at all costs

Upon checking in, the first issue was that our hotel room keys did not work after several attempts. Then, when we finally entered the room, it was filthy! Definitely was not vacuumed or cleaned, there were crumbs all over the carpet, the sheets had stains and rips, the washroom walls had hair on them as well as the toilet not properly flushing. The shower faucet was not properly working either, as "H" was in fact, freezing cold, and "C" was in fact scorching hot. After complaining to the receptionist of all of the issues and even showing him as proof, we wanted to leave and demanded our $ back, but he still would not give us our $ back, only offered us another filthy room. The manager was also completely unprofessional over the phone insisting we leave but not giving us our $ back. Finally after over an hour of arguing and completely ruining our long weekend plans of going out for a nice dinner and seeing fireworks seeing as how we were out of town, we had to call Booking.com. who resolved our issue and verified with the receptionist to give us our $ back. This "hotel" should not be in business - it is utterly filthy and completely unprofessional and not accommodating!

Ottawa Plaza Inn Downtown

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