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Cat Linh

La Thanh

Thai Ha

Noi Bai International Airport

Hanoi Golden Plaza

Hanoi

We arranged to stay here for two nights with an airport pick up weeks before we left home. We confirmed all details several times via email and all seemed great.  But there was no one to meet us at the airport so we had to get a taxi. On arrival we were told our room with balcony wasn't available. They offered us another room for one night then said they would move us to balcony room.  The room was dirty, blankets were dirty there were cockroaches....disgusting! We walked out and found a beautiful hotel around the corner. 

Forget it!

One of hundreds hotels around St. Joseph's Cathedral. Nothing really special, small but clean rooms, working air-con, hot-water and sattelite TV for not more than 20 $ for a double room. It was really difficult to find working socket in room (annoying).

Average place in a heart of Old Quarter of Hanoi

I flew into Hanoi very late, and the motorbike taxi from the shuttle point at Hoan Kiem couldn't seem to understand my directions. Or perhaps he was friendly with this hotel...but, as it was a reasonable rate ($15), I decided not to argue any further and just spend one night.

This was a mistake.  Within 10 minutes I realized the room I was given had a bed bug infestation.  Small ones, big ones, crawling by the pillows and the foot of the bed.  Others in the mattress creases.  I immediately told the desk clerk, but he didn't recognize the English word for bed bugs.  I drew a picture, and Google image'd it for him.  He pretended to be mighty confused.  Finally he says, "uhh....this is atmosphere."  OH.  REALLY.  He offered to change the sheets.  I refused and asked to check out (though most of the surrounding hotels had already shuttered for the night).  We finally came to a deal with an upgraded room for the same price, which I inspected thoroughly and found no such bug issues.

Though I insisted the original room NEEDED to be taken out of commission and sprayed (the only way to get rid of these things), I doubt they did so.  I truly feel bad for the next person who books it.  

Additionally, no breakfast was included.

Bed Bugs in First Room

Welcome, we rented a room with 1 double bed + 1 single bed (140 cm) for 4 people (2 adults and 2 children) for $25 a night without a small deej. Hot water and especially doors that cut out the outside light for the morning. I recommend this hotel.

25 USD for 4

We came across this hotel by chance in Hanoi. We had already viewed several hotels, but they were either over-priced, or under-clean! Golden Plaza was perfect. Very reasonable, extremely clean and with just what we needed: bathroom, tele, breakfast. It was also in a good location. However as our trip went on, the personal touches from the staff made our stay all the more enjoyable. My partner was ill on our third day in Hanoi and the staff at Golden Plaza were very helpful. Finally, just to prove that the hotel isn't only friendly when guests are staying, but also that their care extends to those who have left......when we arrived at the airport upon leaving, we realised we had left some paintings behind at the hotel by accident. Michael tried to find the cheapest way to ship them to us back in the UK and even though we sent him the money for the postage, he ended up having to pay slightly more but very kindly offered it as part of the service. Most places would not have done this in a million years. I would recommend this hotel to anybody visiting Hanoi.

You couldn't wish to find more helpful staff, value for money and cleanliness

We ended up staying here due to having to leave our previous hotel. We found this hotel after visiting their more expensive luxury sister hotel. When we explained that it was slightly out of our price range they organised for us to go and visit the Golden Plaza and show us a room. 

The room was very clean, light and airy with good facilities and a nice size balcony. Our only complaint would be that our room was on the top floor and the wifi signal was very poor in the room. However when we wanted to used the internet we were made more than welcome to sit in the lobby to work.

The staff are very friendly and helped us out several times with finding stuff.

Overall we would recommend this hotel and if we find our self back in Hanoi we would defiantly stay here again

Great Location, Reasonably Priced, Friendly Staff

We spent three nights at this hotel. The location is very good, the rooms are affordable, and the staff was just great. Always nice and helpful, rarely staying in such a nice hotel again.

Friendly staff

Very helpful and honest staff. The rooms are clean, with shower or living room; some are equipped with a computer with internet, there is a DVD player and TV. The hotel is located in the center of Hanoi, in a maze of small busy streets. The towers in Haling Bay and Sapa that we booked through the hotel were in line with our expectations, and we were able to leave our big suitcases at the hotel during the tours.

Nice, good service, no frying, very well placed.

If you are looking for first class service and a great location for a reasonable price, the Golden Plaza Hotel in Hanoi is the perfect place. After looking at many hotels available in Hanoi and reading many reviews, we decided to stay in this hotel. I booked the Golden VIP room for 3 nights for my husband and I, not knowing exactly what to expect. As soon as we entered the hotel, we met Peter who welcomed us very warmly. The room was very clean and well-arranged and everything that had been announced was available in one room. The hotel is located in a well-furnished alley and we serve calories of food and drinks to those who were always staying in the Golden Place.

This is the best place to stay in Hanoi

My advice is that you should consider all reviews of this hotel and compare to others before committing to stay at this hotel. 

My review is based on my 4 nights stay in November 2008.

NEGATIVES-
* Told $10 a room for 2 people, but upon arrival, rate was increased to $15 for 2 people.
* After 4 days and repeated requests to fix it, toilet did not work. Wouldn't  flush at all. Had to manually pour water into bowl to clear it. Had asked twice each day for it to be repaired, but no action taken.
* Water problems. At least I had water but very low pressure on 3rd floor. Other guests above me complained of no water at all. We all complained repeatedly, but no action taken by hotel.
* Breakfast is basic and ordinary. Supply tea or coffee, bread roll, small punnet of bitter and jam and one banana. (every day). no other options offered.
* Dirty. Bathroom walls and ceiling covered in mold and mildew. Dust settled throughout entire hotel. Room not properly cleaned before I entered it. Hair in sink and on floor and also dust and bits of paper from previous guests.
* Bed linen should be scrapped. Sheets were old and thin and had small holes in addition to having stitch lines/seams down the middle where they salvaged and made one sheet from two old sheets. Pillows are thick and not comfortable sleep. Is like putting your head down on 2 & 1/2 pillows.
* Power sockets unsafe. All power sockets in my room need to be replaced. Had to jiggle plugs to make a connection resulting in sparks and intermittent electricity.
* TV reception poor. Most TV channels very grainy (snowstorm effect)
* Free Internet, but computers have no anti-virus software. Many guests complained that upon sending/checking emails, their in-box and that of the person receiving the email next day was loaded with spam emails containing viruses. They advertise WiFi, but it never worked.
* Air Conditioner good, but... remote control for it was a universal type, not compatible and intermittent. Tried to raise room temp, but instead, the control lowered the temp then stopped, leaving air cond running at full fan at 19 degrees. Too cold and would not turn off.
* Room cleaning.. almost non-existent. Returned from day out, room had not been serviced. Asked for it to be done, nothing happened. Asked again next morning.... nothing. Had to ask again in afternoon, then hours later it was done, buit no fresh towels. All they did was make bed, did not change sheets, did not sweep or anything.
* Staff children run rampant. Frequently during breakfast, their young child of about 2 years of age is left in the area screaming a tantrum and they do nothing about it except yell at it in Vietnamese or smack it to result in it screaming more.

POSITIVES-
* Most staff speak English, although only a couple of them fluently.
* Staff very friendly and sincere.
* Off street location, so is quieter than others.
* Tour booking service highly efficient and professional.

SUMMARY -
I have visited Vietnam frequently over past 3 years. This is not the worst hotel I stayed at, but not far from it. It is a fact of life due to the rain and humidity that mold and mildew develop, but this hotel apparently does nothing to address the problem. Water pressure is frequently a problem throughout all of Vietnam, even in 4 star hotels. This hotel just accepts it's a problem and have not upgraded their system to an acceptable standard. Low water pressure is always better than no water.
I felt that the attitude of the owners was "It's a cheap hotel, so we only need to provide a cheap service".

My summary in a few words - dirty hotel crying out for maintenance along with poor service and not value for money.

Hanoi Golden Plaza

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