Name: Hotel Auwirt
Address: Glemmtaler Landesstraße 179, Saalbach-Hinterglemm, Saalbach-Hinterglemm, Saalbach-Hinterglemm, 5753, Austria
Rating: 8

Smoke-free property

No elevators

Reception desk

General

Safe-deposit box

Luggage storage

Services and amenities

Restaurant

Meals

Free Wi-Fi

Internet

Hiking

Recreation

Free parking

Parking

Beauty and wellness

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Hochmaisbahn Cable Car

Sonnenalmbahn Cable Car

Falleglift Ski Lift

Schmittenhöhebahn Cable Car

Trass-Ekspress Ski Lift

Zeller Bergbahn Ski Lift

Ebennberglift Ski Lift

Zeller See

Maisilift Ski Lift

Schüttlift Ski Lift

Areitbahn I Ski Lift

Almbahn Ski Lift

Panoramabahn Schaufelberg Ski Lift

Lechnerberg Ski Lift

Sigmund-Thun Klamm Trail

Lechnerberg II Ski Lift

Maiskogelbahn Cable Car

Kaprun Ski Resort

Gastein Ski Area

Casino Bad Gastein

Gastein Vapor Bath

W. A. Mozart Salzburg Airport

Leopoldskron Palace

St. Peter's Church

St. Francis Church

Hohensalzburg Castle

Museum der Moderne Moenchsberg

Salzburg Cathedral

Residenz

Getreidegasse Lane

Museum Carolino-Augusteum

Residenzplatz

Nonnberg Abbey

Mozart's Birthplace

Mozartplatz

Augustiner Brewery

Mozarts Wohnhaus

Mirabell Palace

St. Sebastian's Church

Kapuzinerberg

Salzburgarena

Hotel Auwirt

Saalbach-Hinterglemm

Somewhat mixed feelings about the establishment, after 4 nights I spent there with my son. He got ill the day before we were meant to go to Saalbach from Salzburg, and we had to stay an extra day until he felt better (over an ear infection). So, we had 3 days to ski in Saalbach (which I cannot fault despite the warm weather), and were given a 3-bed room for the two of us on arrival, albeit the room overlooked the main road and the windows had to be locked at all times to avoid street noise. 
I reserved the room for approx EUR 300 per night, but since I was required to pay for the night I missed out as well, my 4 nights came out to EUR 400 each, for a very basic room with breakfast. It feels a bit too much, to be honest, but this was the week between Christmas and New Year, and the term holiday premium also applied.
Schattberg X-press is indeed a 2-minute walk from the building, but all other ski lifts are about 7-10 min walk, in the village centre. The location is good for arriving, but the hotel sits on the outskirts and is certainly not centrally located. We stayed in Room 109 overlooking the road, and the balcony didnt feel private at all, as there were lots of cars arriving and leaving, as well as smokers in the street.
To the pros: 
- cosy bar and lounge areas, which were empty most of the time, with small but quality selection of drinks;
- large ski room and a sauna which I didn't use;
- excellent breakfast for 3 stars which would be a good one for 4 stars; 
- an excellent dinner option for EUR 45/- per day payable extra (30 per adult and 15 per child). We could eat as much as we wanted from the a la carte menu in the evening, and I would praise the chef for his creme brule and gulasch which were delicious;
- clean rooms;
- easy access to / from the building;
- friendly staff.
The cons:
- no temperature control in the room, and I would wake up every night to let some fresh air in from the street (there was a tiny inlet for airing in the window, but temperature was still too high);
- no bathroom toiletries other than hand soap - one and the same for hands, body and hair, which made me and my hair feel rather dull and unexcited. we ran out of soap by the sink on day 2, which was never refilled;
- very basic room furnishings, but I still do not understand the rating (if any) of the hotel?


Mixed feelings - great food though

Best location right by the Schattberg railway, super renovated modern rooms, great very extensive and varied breakfast, generous bike basement, modern reception and super friendly hospitality staff.

Bike holiday in Saalbach

We stayed at Hotel Auwirt while skiing in Saalbach. Great location close to the Schatberg gondola and the Town centre. Ask for a room at the back of the hotel-very noisy on the street side. I can recommend our room, Room 311, which was very quiet, with a lovely view and balcony. Good breakfast, with a wide variety, including continental and English breakfast offerings. Room and bathroom spacious, friendly service from helpful hotel staff. Sauna and steam room available, and a well equipped ski room. Recommendation to the Hotel: please add shoe drip trays in every room so you can leave wet shoes at the entrance to the rooms to dry out.

Great location for skiing

Ok hotel with great Sauna. The staff was a little stiff, it is ok for them to smile. The rooms were clean and nice balcony. The bar was small, the staff serving the bar could be more helpful, friendly and smile more. The breakfast was good and the location of the hotel was fine. The price of the hotel is way to much compare to what they are offering. There was nothing special except the Sauna. It says disco in the basement on their web side but no disco in the house. There was no restaurant in the hotel either except for breakfast. We had to go out to dinner every night. All in all it was ok.

Having stayed at this hotel 7 Years previously - and been delighted with every aspect of it - I suggested to my group of friends that we should book the Auwirt for our 5 nights in Saalbach.  The direct booking (by email, with Andreas) was straightforward enough (or so I thought) so the requested deposit was paid and the 5 of us were anticipating a pleasant stay.  

As we came into Saalbach we were excited to see how deep the snow was everywhere and were keen to book into our rooms so we could get out and collect our hire skis from Sport2000 under the Shattberg Express lift 100m away.  

Sadly, this is where it all went wrong.  

As we walked up to the Reception Desk we could see the top of a lady's head engrossed in a phone call.  After more than five minutes (during which time it would have been obvious we were politely waiting), she looked up.  But rather than say (or even signal) that she was sorry and would be with us in a moment, she bowed her head again and carried on with her phone call.  The barmaid could see our growing frustration from across the hall and came over to see if she could help us - only to be waved away by the first girl before she again resumed her call.  

She eventually finished her call and her first response to us was: "Yes?".   No introduction, no welcome and no apology for ignoring us for more than 10 minutes.  

When I announced my name and our booking for 5, things then went from bad to worse.  

The lady on the reception (who's name we much later learnt was Melanie) flatly refused to believe that I had changed the booking from 6 to 5 people - in three TWIN rooms, one with single occupancy.  She found it highly amusing that the person in the room on their own would have to pay the full room rate (€218) per night rather than the agreed single occupancy rate of €159.  

Melanie was rude and surly throughout the Mexican standoff that ensued and rather than call her manager or find a compromise, she found it preferable to make flippant comments and treat us like children.  

As an aside to Melanie, I would suggest that if you're going to have a bowl of sweets on the counter and not also have a bin placed nearby, you don't make a petulant fuss about the wrappers being left by the bowl !!!

After half an hour of getting nowhere (other than angry and frustrated), Melanie finally called Andreas across from their sister hotel.  

Seemingly not wanting to upset Melanie, Andreas supported her stubborn unrelenting attitude for another 10 minutes before finally agreeing we could go and put our bags in our rooms and to sort out the room rates in the morning.  

When we got to our rooms we found we had been given 'double' rooms and not 'twin' rooms as I had booked - hardly ideal for 4 out of 5 guys !  So it was back downstairs for further discussions.  

Andreas agreed I had requested 3 twins but that he had confirmed doubles.  He added that there were no twins available until our fourth night - this was due to a huge party of Danish guests (maybe 100?) who had all but taken over the hotel.  

If it wasn't for the fact that we had already paid a €600 deposit, we would have walked out and tried finding alternative accommodation.  

Making no further headway, we then headed out to pick up our hired skis - only to find out that the delay in booking in (totalling almost an hour) meant Sport2000 was shut for the night and we would have to pick up our skis the next morning - at the busiest time of day !!!

The next morning, after a wonderful breakfast, I revisited the Reception Desk to resume 'discussions'.  Andreas was polite and charming and told us we would only be charged €159 for the single occupancy room.  Having found a favourable solution, we compromised by agreeing to remain in the double rooms for the duration. 

Melanie stood smirking at the office door like it was all a big joke to her.  

In fact, Melanie stood around smirking for most of the time we were staying there - whilst Andreas seemed to be rushing around sorting out multiple tasks.  

For such a cold, rude and unwelcoming person as Melanie to be front of house is a massive negative for the hotel - I can only imagine she's a relative of the owner.  

This hotel is very well appointed, in a fantastic location and serves a hearty breakfast (no half board option).  But a poor first impression will put many guests off from returning; as it has with us. 

Terrible welcome . . . 

I stayed here for four nights at the start of March with 8 of my friends. The hotel was very clean, the boot room was more than adequate and the hotel had everything we required for a great boys boarding holiday! The breakfast was perfect (for me) with a great buffet selection to accommodate a variety of tastes. It was under 5mins walk to the main gondola so it was perfect for us accessing the hill. The selling point for the hotel has to be the staff and namely Melanie Groß. On departure, I left behind my helmet and goggles in the boot room and Melanie went out of her way to get them back to me in Scotland. I was very grateful and very impressed at the level of service from her. Thank you again Melanie, you're a star! Overall, great stay at the Hotel Auwirt and would recommend staying here.

Hotel Auwirt - great hotel and even better staff service!

For the price of 109 €/day with OF, the comfort was very desirable, with similar price ranges being offered more. There was no restaurant as described on the homepage but only outside (100 metres away). We also received this information only on demand. The breakfast buffet was rather average, comparable to a 3-star hotel. Very slow breakfast service - a clean breakfast room was not offered at every breakfast (seats already used were not quickly cleared). Liquid hand soap and shower, which can be expected in every 3-star hotel in the bathroom as standard, were not large enough, but it was emphasized that every breakfast had to be used uninterrupted.

Holidays in Saalbach

This hotel is advertised as a four-star establishment.  Now, if all you went by was the quality of the rooms then it might just scrape through but there's more to a hotel than the rooms. As a family or group ski holiday hotel it fails miserably. Why? Well, for a start, there's no restaurant. There is a dining room where breakfast is available but there is no provision for après-ski dining, you have to head out to some other restaurant for something to eat in the evening. This means that you can't get off the slopes, get everybody showered, feed the kids, shove them in bed and head for the bar; you have to get muffled up and trawl off in search of a restaurant at twice the price of bundled full-board dining. And as for heading for a post-prandial drink with the kids safely tucked up in bed, the bar is a symphony of 1970s bleakness, with all the atmosphere of a lock-up garage. You'll be the only ones there.
Look around, there are many other hotels in town offering a better hotel and après ski experience and closer to the centre of activity.

Not what it cracks itself up to be

Compared to the Alpinresort Sport & Spa, it's not ice cream. This hotel has only breakfast (I liked that you could make waffles yourself - it's divorced dough and waffle). The elevator is not far away.

Not bad, but not for me.

Relatively new hotel with up market fittings Grohe bathroom fittings excellent shower! Wooden floors or tiles throughout the hotel. Beds were comfortable however could have done with blackout curtains as Sun woke us up in the morning. Varied breakfast continental to egg and bacon. Staff were pleasant but sometimes appeared a bit short staffed. Good bar but was never very busy lacked evening atmosphere no food served in the evening. Found excellent restaurants in the town.very close to.schatteeburg lift and 5 mins to main town area.

Hotel Auwirt

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