Name: Biskajer Adults Only Hotel
Address: Biskajersplein 4, Bruges, Bruges, Bruges, 8000, Belgium
Rating: 9

Smoke-free property

General

Non-smoking rooms

Safe (in room)

Rooms

Iron and board

Luggage storage

Services and amenities

Breakfast

Meals

Free Wi-Fi

Internet

Location

At the hotel

Lamp Museum

Bruges City Theater

Historium

Bladelin Court

Bruges Market Square

Bruges Town Hall

Burg

Holy Blood Basilica Chapel

Bruges Belfry

Dali Xpo Gallery

Basilica of the Holy Blood

Groeningemuseum

Arentshuis

Gruuthuse Museum

Sint-Salvador Cathedral

Church of Our Lady

St. Salvators Church

Minnewater

Ostend-Bruges International Airport

Museum of the Gunners

Henri Matisse Park

Lille Cathedral

Citadel of Lille

Opera House

Old Stock Exchange

Lille Grand Square

Rihour Square

Lille Grand Palais

Le Palais des Beaux Arts de Lille

Porte de Paris

Jean-Baptiste Lebas Square

Theater Sebastopol

Lille Natural History Museum

Biskajer Adults Only Hotel

Bruges

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Worst experience ever! When we arrived at the hotel the guy in the reception asked us to give him 50 euro in cash for potential damage in the room! We respected of course his request and we gave him the money in cash!

Next morning during the checkout the guy kept the money (without giving us any receipt) because we left the room 2 min after 11:00(11 was the checkout time) He was super rude and he didnt want to make any discussion; he even said that he will call the police! He just kept the 50 euro in his pocket and he left the reception!

Worst experienxce ever!

I made booking to Hotel Biskajer for Mar 18&19 2020 through Hotels.com and all flights are canceled due to corona virus effect all over the world. I've been contacting with both Hotels.com and the hotel crew and the hotel doesn't accept any refund as my reservation is non-refundable. My e-mails are being answered authomatically by the hotel and it says "Our hotel is closed due to corona virus". This is really unbelieveable! They're not understandble. Just mean and bad to consider about people's situation! Do not ever ever stay in this hotel because you wont be pleased!

The worst customer service in the world!

The best thing about this hotel is by far the owner’s responses to poor reviews. 

On the day of checkout, we handed over our keys in the reception at 11:04am. The owner would not facilitate holding our luggage during the remainder of our stay in Bruges, we were leaving at 6pm that day. While I understand the hotel is under no obligation to do so, ‘this facility is only on offer to guests who check out on time’(11am), I found this extremely petty and clearly lacking in any understanding of how one works in the hospitality industry. 

As a result of this I read over the TripAdvisor reviews for this hotel and they are nothing short of hilarious. These hoteliers are extremely strict on the implementation of their rules and their interpretation of manners, education and cultures. Many of their responses are in fact quite xenophobic in nature and I was in fits of laughter in pure disbelief that any hotel would respond in such a fashion. 

I would not recommend anyone to stay in this hotel as although the location is quite central, Bruges is easily accessible on foot and many of the hotels are well located. This dwelling feels less like a hotel and more like a guesthouse where, although you are a paying customer, you are actually imposing on it’s owners.

I eagerly await your response

Hilariously Petty

On getting to the hotel they charged us city tax which we paid, however upon reading our booking later that night through booking.com it had already been covered. This is something I’m going to request a refund for. 

The hotel is clean and rooms ok, lacks pillows on the bed but you will find some more in the wardrobe, comfortable bed and facilities ok. 

The morning breakfast is limited and also given the size of hotel they don’t appear to keep it stocked, it was a bit depleted when we got down.

We returned down just after 11am to check out. I think we left the room at 3 mins past 11am.

From there the guy running the place seemed a bit angry and decided not to allow us to leave the bags there during the day because of this. It’s a little petty but I wasn’t going to cry over it, if it made the guy feel better then I hope his day improved from then on. He also did it to a couple who arrived down at 11:03 meaning they probably left the room just before 11.

I think you should take into account that with luggage and other customers using the already slow/ old lift and how far some rooms are away from the reception it does take some time to get down even if you leave before 11am. 

Also your a hotel, and a small one at that with nothing much to attract people to come to it other than a room, maybe customer service is something you’d want to beat the bigger hotels on? 

On the face of it the hotel is a good place to stay if you are only interested in a bed as it’s comfortable and close enough to the main square of Bruges but then again that probably describes about 200 other hotels in Bruges.

Given the the city tax double charge, limited breakfasts and the angry manager. I wouldn’t recommend staying for that very reason.

Not awful not good

Last December, me and my sister visited Bruges and stayed at the Biskajer hotel, of which we have the worse memories because of the staff’s behavior .The last morning , during breakfast , I answered to an urgent call from Athens (Greece). While trying to talk, I had to listen to the hotel’s employee strict remarks and demanding to hang up or to go out. Just because I didn’t act quickly, he started taking away my dishes with my breakfast and cups! I run out of the room irritated so as to express my objections at the reception desk. At the same time the other employee got up to our room and threw our luggage into the corridor (scattering clothes ,cosmetics , purchases on the dirty rug ) and he prevented us from gathering our personal belongings and medicine , from the bathroom . He was like a crazy man, ready to attack to unescorted women. At the same point the other one was threating to call the police if we hadn’t left in 5 minutes (we had the right to stay for at least two hours) To make the story short, we found ourselves out in the rain with had full of different things and wondering how can cause such a violent behavior, something so simple like a telephone call !!!!!

A VERY BAD EXPERIENCE

Booked online and very efficient and a welcome introduction to the wonderful city, owners are very pleasant and helpful, room was lovely, quiet and being adults only was a big, big bonus and plentiful tea and coffee downstairs to take to your room, vending machine a good touch too. Location is excellent, numerous car parks around to choose from.
We really enjoyed our stay and would thoroughly recommend and we will absolutely return!

Wonderful visit

We arrived for our 3 night Xmas holiday stay only to be informed that our reservation was for one night, even though we had a confirmation number. There was no consideration for us and no help.  Taking our luggage up in the rickety elevator, it stopped a foot between floors and we were stuck. 
The man at the front came up and yelled that we 
had broken his elevator.  What rude customer service.  A horrible place to stay.  Could not even get a glass of ice.

Terrible Disappointment

Stayed with my partner in this hotel for one night in budget room. Really nice , clean , cosy room - just what we wanted. Had continental breakfast and that was nice as well. Both gentlemen on reception really friendly and helpful. We could leave our bags before check in and on a day we were going back. Relaxing and pleasant stay. Highly recommend.

Really nice cosy hotel

We have stayed at the Hotel Biskajer before so knew exactly what we would find.
A truly lovely 3 star hotel, with clean rooms and lovely bedding and bathroom, and although close to the road no noise and very quiet.
The breakfast is excellent although continental and provides so much choice, beautifully set out and you may help yourselves to what ever you fancy.
Dany and Ruben the owners treat you with friendliness and are most helpful with maps and places to go.
Thank you Dany and Ruben for all the conversations and laughs.
We look forward to staying again next year.
ps Have a fabulous holiday xx

A Lovely Hotel so close to all surroundings and a 5 minute walk into Bruges.

We picked this hotel in Bruges based on the reviews and cost and we were not disappointed!  We had a wonderful stay and recommend the hotel for the location and great value.  It is important to remember that this is a three star hotel so you have to have proper expectations - there is no concierge, no work-out/weight room, or pool, but if you’ve come to explore Brugge and Belgium this hotel is perfect.  Rooms are nice and clean and VERY quiet and they serve a nice European breakfast buffet each morning.  The owners were very helpful when my wife needed a doctor, even called the urgent care clinic for us and ordered a taxi so we could go there directly and see a doctor.   

The hotel is walking distance from the Brugge free shuttle pick-up/drop off for transport to the train station as well as perfectly located for exploring all parts of Brugge.  There is a bike rental shop close, restaurants and a great coffee shop around the corner (Caffe Vero).  

Thanks so much to Deny and Ruben for the great stay.  We appreciate all your hard work.

Biskajer Adults Only Hotel

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Additional information

Payment