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24-hour reception

Television in lobby

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Family room

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Multi-language staff

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At the hotel

Phnom Penh International Airport

Natural Inn

Phnom Penh

The cheap price is the only good point for Naturel Inn. The Owner is sure not friendly and is shameless to try to get more money from you. He sold us wrong bus tickets and then refused to give us back the money. He was doing like he was calling back the bus agencies to fix the problem but we understood that he was calling his friend and speaking in khmer to make us believe that he had found another bus for us. But no, he send us away just to make sure we will stop talking about this problem. Moreover, on all our stay we did not get any water in toilets. 

The worst GH after 6 month trip

After a full day of travel from Hanoi we were looking for a cheap private room in Phnom Penh to spend the night before moving onto Siem reap. We chose natural house as they were the cheapest on HostelWorld. We didn't expect much and either should you.
We made our way down an alley off the main street and checked in at about 830pm. The owner and his mates were sitting around drinking, which was no worries at the time. Our room was of expected quality - very poor, but would do for the night. We put our luggage down and went for dinner at about 9pm. We arrived back at the hostel at about 1030pm to the place being fully locked up. Sliding gates across the shopfront padlocked and only the remaining beer cans left in site. After yelling and knocking to no prevail, then looking up the number and it being disconnected, we decided to go have a drink on the main road and give it time. Between around 1030 and 12am we went back multiple times to find the place still completely locked. Perhaps the owner had gone for more beer? Food? Passed out? There was no note, no bell, and our key did not fit the locks. 
At this point we decided to go book another room, and hopefully get our money back in the morning. We found another room on the main street for half the price and checked in, they kindly let us do this with out passports, accepting payment up front. After this at about 1am we went back to check one more time, to hopefully collect ALL of our belongings and move them to our new room, as we had nothing but our wallets. 
This time the owner was there, the place still locked up, but him asleep on a little bed in the foyer. We woke him and got let in. After being let in we said we were just collecting our bags and leaving in a few minutes, to which he replied "no" and locked us back in. We then collected our belongings and attempted to leave. At this point he began demanding payment. We tried to explain that we had not been able to enter the hostel for the last few hours and have already paid for another room as it is now 1am.. To this we were told to not "start trouble" because he "knows everyone around here". Being in Cambodia we knew we had no leg to stand on, so we reluctantly payed for the room we had been locked out of and were now not staying in.
Besides what had happened to us, there are numerous reasons why I would not recommend this hostel. 
Us being locked out meant everyone else was locked in - the gates are big iron sliders that go across the shopfront padlocked shut, with the only other door and all windows being barred up until the 3rd floor - I don't know what would happen in case of emergency evacuation. 
The hostel is down a pretty dodgy alley way off the main road. On the main road are literally 10 more hostel and guest houses which are not listed on HostelWorld and all seemed to be a lot cheaper. Admitently the second room we got wasn't any better, but was half the price. 
This is only our experience and my recommendations. I do see a lot of other half decent reviews for the place. So take it as you like. 

Terrible experience - read on

Although the room was adequate (spacious but windowless so a bit dismal), the guesthouse owner spent every evening we were there drinking to excess in the lobby with his friends. He constantly harassed us to buy tours or bus tickets from him, and I never felt comfortable walking through the lobby. One night while we were waiting for the door to open, he snuck behind me and tickled me ... what the hell? If I hadn't have been staying with my husband, I wouldn't have stayed more then a single night. Female travelers - stay away! There are more than enough alternatives in the area.

Not for solo female travelers 

But not terrible either. The room was really, really, really huge. But that made it feel kinda empty. I am sure you can find better value for money in Phnom Penh and the owner was a bit overenthusiastic trying to get us a bus to here or a tuktuk to there. (We had a private room with air con)

Not great

We slept in a double room. The rooms have a high ceiling and they are very essential. The guy who greeted us in the morning didn't give us much information about tours or commutes but he was very available for choosing the room! We saw 3 because we were looking for the one with the least noise coming from the street. Finally we were on the second floor where wifi didn't work!

This is it.

Clean large rooms.  Good air conditioning.  Wifi in the room.  Many restaurants nearby.   Very short walk to the market and Palace.  Clean sheets to start your stay. It is located on a small street between 13 and 19, right of 172 Street.

Great location.

For the price you ask, you can find things that will look better.The images on Agoda are misleading.No window that goes out in photos, the wifi doesn't work too well, the owner is dry and if he can't sell you tickets or something, he becomes less friendly if he can.

Mal Mal

A group of 20 students we stayed 2 nights at the natural inn. Little concerned about the quality given the price of the night, we were still shocked. The bedrooms are dirty, mostly the upstairs beds. And the staff cheated us for 92 dollars. We do not recommend this hotel although they are not too badly located!

The last option

All the guests we had in mind were 'full'. We went to this one. The largest; large room. New bathroom. Everything works. TV, wifi excellent. Nice balcony with table and chair. Nice staff. 20€ good price/quota ratio. The least; the decoration of the room, sloping staircase.

That's a good alternative.

I only stayed for six hours to sleep on the road. The hostel is quite decent for a short stop. The price is only 200 rubles. There is a shower, toilet and bed. I didn't need anything else. Moreover, there is wired internet. It works poorly, but works. For such small money it is a great option for a short rest. The special plus of the hostel is its location - five minutes walk to the Palace and the National Museum, next to a lot of all kinds of cafes (from the cheapest street to the European ones).

Natural Inn

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