Name: Hotel Draakon
Address: Raekoja Plats 2 51003 Tartu,Raekoja Plats, Tartu, Tartu, Tartu, 51003, Estonia
Rating: 6

Elevator/lift

Currency exchange

Smoke-free property

Heating

Ticket assistance

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Room service

Family room

Cable TV

Minibar

Hairdryer

Shower/Bathtub

Wardrobe/Closet

Toiletries

Rooms

Accessibility features

Accessibility

Iron and board

Laundry

Dry-cleaning

Shoe shine

Luggage storage

Wake-up service

Telephone

Services and amenities

Restaurant

Meals

Free Wi-Fi

Internet

Airport transportation

Car rental

Transfer

German

Russian

English

Languages Spoken

Tour assistance

Tourist services

Billiards

Recreation

Free parking

Parking

Business center

Fax and copy machine

Meeting and presentation facilities

Business

Family/Kid Friendly

Kids

Pets allowed

Pets

Location

At the hotel

Room amenities

Tartu Airport

Hotel Draakon

Tartu

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

This hotel is a definite time capsule back to the end of 90-s, and as such might even be considered lovely. Still, it is very much understaffed, resulting in a hostel-like atmosphere (neglected reception area, staff slowly appears only after phonecall etc). Breakfast was tasty, although with limited choices.
There is a huge unused potential in this place!

A time capsule!

This is a great location for a hotel and has lots of potential, but unfortunately it is run very badly. The staff is kind of non existent and the staff that is there like reception should be sent back to 1975 when the kind  of arrogant and unhelpful attitude was ok. This old woman working there is like something out of a movie. Does not welcome you, is completely disinterested in you and then expects the visitors do her job for her. Upon check in she told is that we have a wrong credit card (the contactless kind that 90% of people use these days) and that we should go and get some cash instead.  When I told her that there is nothing wrong with the card and she should get a new terminal from the bank she just sulked there.  When I refused to go to find cash for her she finally " found" a solution. She went to the back room somewhere and processed the payment there. Which means she well knew how to solve the issue already before starting to argue with me. So it is basically your problem as a client to solve issues for her. Same thing happened to a client before me when he wanted to know if the windows of his room faced the square. She only said that if you want that you must pay 450 euros. (??!) She acted as if the client wanted a free upgrade when probably all he wanted to know was if the room is quiet or not cause there was a concert at the town hall square. Anyway he attitude is by far the worst I have seen since Soviet time and she has no business working in the service industry.  To top it all of, when I asked for her name in the end of this check in. She just hissed that she is not obligated to give out this information.... Hmmmm Ok

Wasted potential. AVOID

An AMEX credit card is not valid, although it is clearly written in Estonian that all credit cards, including AMEX, are valid. Upon check-in, immediate payment was required for the entire time, I have never seen anything like it before. But I realized afterwards why, the whole hotel is run by only two people and no one is usually seen at the reception. in three days there was a older woman there, who is reportedly the owner. Customer service was arrogant, we didn’t dare ask anything, we just thought we would hopefully get out of here quickly. He did try to be friendly, but he always seemed to be defensive. No wonder, because the furniture, carpet and mattresses must have been from 1990. The armchair looked dirty, we didn’t dare sit there. There were only two small tired, really uncomfortable pillows in the bed, two more were asked and we got similar little bumps. The faucet gets water really slowly, the shower faucet leaks. The toilet bowl sways. The breakfast room was really cold, probably about 10 degrees. The hotel needs renovation and decent customer service since I was born in Tartu, so this kind of hotel in the center is a huge shame. I recommend Lydia Hotel, which is next door.

Shocking experience

Nice quiet hotel at city center. It situated between city hall and university. Old friendly couple was taking care of us, room had a good view to hill  nearby, breakfast was served to the room and there was a safe parkingarea. House with a long history!

Old hotel at city center

Great hotel on centre of town. Room clean and spacious. Staff friendly very helpful. Good breakfast highly recommend. Best location at a bargain price. Very pleased with our stay hope to return again.

It has become common knowledge that the only good think about this hotel is the location. Don't be fooled because you will get a room at the back of the building overlooking the parking lot. Only pricey suites face the nice square. What shocked us however was the way we were greeted. We had to wait 15 minutes at reception then a grumpy old woman (the owner?) and a man showed up. She was so rude and aggressive, I don't know where to start. It ruined our stay. Seriously, look for another hotel, you deserve better!

Such a bad experience!

The reason behind this rating ?
First of all, you are, if I can say, welcomed by a old angry couple with absolutely no sense of customer management. It is a kind of take it or leave it decision that you to make in few minutes.
Secondly, the room. The size is fairly acceptable, no comment on that. The bedding is very tired, you literally sink in the bed, pillows are old, filled with foam and I wonder how long they haven’t been cleaned. The carpet is smelly and the furniture date from the 90’s.
Thirdly, the bathroom. Everything is just basic. Shower screen ? No, a simple plastic curtain. Towels, yet, but thick as cigarette paper.
My two positive points, hence my rating, are the location, right in the middle of the city center, and the free car park.
Charging 89 € in that part of Europe for such a poor service and low room standards is more a robbery than a nice cosy place where to stay in Tartu....


Stay away 

cosy affordable hotel in excellent location, free inner yard parking and great breakfast. hosted by nice couple for long time. hopefully soon again.
hotel is in many levels, not suited for totally disabled, but equipped with elevator

great cosy center located hotel

I’ve stayed in different hotels in Tartu and nowhere have I experienced such lack of professionalism. Location may be great, but it doesn’t outweigh the appalling customer service at reception. Ended up not staying in there.

Nonexistent customer service

Location - great.
Room - distant, hat to take a hike with luggage on stairs.
Service - if you meant closing the door for a night - it did exist! Otherwise - not present or pre-occupied and constantly leaving somewhere.
Breakfast - edible
Parking - free in the inner yard.  Had to performe like Houdini to get out of the car after all the parking alarms in the car protested loudly and claimed to be claustrofobic.  Had to take them to the car-therapist sessions later,as the claimed to have panic attacks and claustrophoby afterwards.

Hotel Draakon

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