Name: Vila Ursu
Address: 161 Strada Trandafirilor, Sovata, Sovata, Sovata, 545500, Romania
Rating: 7

Air conditioning

Elevator/lift

Heating

Terrace

Upper floors accessible by elevator

General

Family room

Cable TV

Flat-screen TV

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Toiletries

Rooms

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Library

Sun Deck

Recreation

Free parking

Parking

Beach/pool towels

Pool and beach

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Tirgu Mures Airport

Vila Ursu

Sovata

I recently visited the establishment in one of the most less crowded period of the year. True is that the price was low for this prime location and listed facilities, but this was unfortunately reflecting a drop in the quality of the services offered. E.g. the much acclaimed buffet breakfast was replaced by a "continental" one, a very basic one (no butter or any sweet product for most of the options, etc.); the claimed dinner at 7 euro (as per booking site) is misleading as included only the main dish (well, yes, also the side dish and a salad). Some details of our room were at least strange: no side bed lamps - the ones supposed to function as such were located meters away - possibly due to a relatively new  installed heating device (good in itself) while the original heat radiator in the bathroom was constantly ice cold...To reflect the true truth, some of the vila's facilities were operating (like the so-called "jacuzzi" with a hot, nice water temperature but lacking a decent water jet pressure...).
All in all, our stay there would have been just acceptable and in direct relation with the paid price. Let's say an honest 3 out of 5 rating. 
One should take into account that Sovata is a very nice resort and not particularly cheap (specially by local norms).

But (yes, there is a "but"), now let me get to the lowest point of my review: the administrator/ owner's attitude. In constant war with his past (assuming unruly) guests and his own staff. We felt being punished ourselves: he did not hesitate to "explain" us his motivations to replace the buffet breakfast with the very poor "continental" one (no, it was not even a proper "continental" one by any norms...). Lecture his reactions - always written in caps!!-  to some reviews on booking site.

He immediately blamed other (unidentified) guests that allegedly removed the bulbs of 2 lamps from our room. A banal request of 1(one) portion of butter and jam to complement our breakfast (I genuinely thought that should have been included...sorry for my greediness) generated during our check-out an entire negative reaction against his own staff that is doing everything to steal food and money from him..., he even mentioned to us that is looking to install an unmanned/ automatic check-in system for his establishment, and consequently to fire most of his staff.

All these looked almost anecdotical, but we really felt sorry for his own staff. 

At the end, we realized that all our interactions with this administrator were mostly around his frustrations. Ad-hoc house rules - to  a certain extent abusive and anyhow not at all mentioned elsewhere like on sites like booking, etc.: e.g. interdiction to enter the facility with your own food was displayed on a large board at hotel's entrance instead of a more appropriate welcome greeting message.

Talking about rules and regulations: wearing a COVID protective mask was something that  our administrator did not seem at all concerned despite the fact that we were very keen in strictly complying with such a basic requirement!  

As mentioned in the title of my review: really pity as the current unprofessional  management does not make any justice and the establishment could have serve much better the touristic needs of this wonderful resort.

Pity for the location and a more glorious past...my rating reflects administrator's attitude.

I stayed a couple of nights in June. The accommodation was fair, although the bed was quite comfortable. The breakfast was good but scarce. The prices were low and the prices were low. Here there were no vanities. I must say that things were acceptably clean. For a couple of days it was not bad as an accommodation option, especially if they kept an acceptable price as the one they gave me.

What is just and necessary.

A perfect location, clean rooms, a wonderful breakfast included and a very friendly staff. We did not have a reservation but they welcome us in the middle of the night.
The owner was very helpful with information about surroundings.

Great place to spend a vacation!

If you are looking for a perfect place to stay in Sovata, you might consider this villa. It has a great location, that is a 3-5 min walk to the famous lake, and other attractions. The owner is a very nice fellow, and would offer you whatever you need for your vacation, BBQ at the back, access to Jacuzzi in front, breakfast etc. The rooms are very clean,big and spacious enough. The price are ok,- 1 double room with breakfast included for 4 night was 190 RON.
The only disadvantages:
- no fridge in the rooms
- no room with kitchen. 
Apart from that, A++ service and location

A perfect choise for friends and family

Near Ursu Lake, 300 m , and centre of Sovata Bai, clean rooms, quiet area and very relaxing space with nice people. Ask the chief about "bombardier".... I strongly recommend for mens! Goog parking back-space and terace in front of villa.

Vila Ursu

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