Russian citizens must have an original Russian passport upon arrival.
From 11:00 PM to 01:00 AM there is a fee for check-in, RUB 900.00. After 01:00 AM check-in is not possible. Guests must inform the manager of the approximate time of arrival at least 1 day before arrival. At night, remote check-in is possible by prior agreement; guests pick up the keys in special boxes. Calls are accepted from 09:00 AM to 11:00 PM. Contact details can be found on your booking confirmation.
Payment
In the hotel
In cash
In the currency of the hotel — RUB
On the website
Some rates can be paid by bank card when booking online. You can use points to make a partial or full payment of your booking. You can pay for your booking by using a promo code if you have one.
The prices are lower in the mobile app
For corporate clients
If you'd like to pay for the order by wire transfer as a legal entity, please send an e-mail to corp@ostrovok.ru