Russian citizens must have an original Russian passport upon arrival.
Self check-in is available for the apartments. There is a mini-safe with a combination lock at the door where the key to the apartment is kept. In order to receive the code and instructions, you must contact the apartment 1 day before arrival at the phone number indicated in the booking confirmation.
Calls and reservations are accepted only until 00:00.
Payment
In the hotel
In cash
In the currency of the hotel — RUB
On the website
Some rates can be paid by bank card when booking online. You can use points to make a partial or full payment of your booking. You can pay for your booking by using a promo code if you have one.
The prices are lower in the mobile app
For corporate clients
If you'd like to pay for the order by wire transfer as a legal entity, please send an e-mail to corp@ostrovok.ru