The Carlton, Moscow 

Tverskaya street 3, Moscow
312 mfrom the city center
174 mfrom subway station Okhotny Ryad

from ₽ 62,400

9.1

Fantastic

42 reviews
Mohammed

What was goodFirst time for me in Moscow, stayed here for 6 nights. Can say my stay here was nothing short of spectacular! The hotel is located within a walking distance to most important attractions and is fairly beautiful. Most unique aspect however is Service; Despite the issue with the payment system we had, they cooperated with us and accepted to provide daily payments instead of a full prepayment. They were also considerate of our needs and made special arrangements in our room. All staff was friendly from reception to housekeeping to concierge, specially Alexander and his colleagues in the latter. Highly recommended and will definitely visit again.

What was bad-

Popular amenities

  • Free Internet
  • Transfer
  • Parking
  • Swimming Pool
  • Fitness centre

Attractions nearby

  • Okhotny Ryad174 m
  • Teatralnaya343 m
  • Manege420 m
  • Ploshchad Revolyutsii447 m
  • Bolshoi Theatre467 m

Available rooms

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Location

Boulevard Ring, Tverskaya street 3, Moscow

  • Manege420 m
  • Bolshoi Theatre467 m
  • Red Square520 m
  • Alexander Garden557 m
  • Lenin's Mausoleum565 m
  • GUM576 m
  • Saint Basil's Cathedral805 m
  • Moscow Kremlin914 m
  • Old English Court1 km
  • Polytechnical Museum1 km
  • Gorky Park3.2 km
  • Moscow City4.8 km
  • ZIL Culture Center5.5 km
  • MSU Main Building8 km
  • VDNKh8.6 km
  • Trinity Lavra of St. Sergius69.5 km
  • Sheremetyevo International Airport26.4 km
  • Vnukovo Airport26.5 km
  • Zhukovsky International Airport39.3 km
  • Moscow Domodedovo Airport41.5 km
  • Okhotny Ryad174 m
  • Teatralnaya343 m
  • Ploshchad Revolyutsii447 m

Description of the hotel

Location

The Carlton, Moscow Hotel is located in the center of Moscow, near Red Square and the Kremlin, the hotel is surrounded by Moscow's landmarks.

Hotel features

The Carlton Club, located on the 11th floor, offers a unique escape from the hustle and bustle of the city, with exclusive privileges for guests who choose to stay in Сlub rooms and suites. This exclusive space provides a truly luxurious experience, offering a sense of tranquility and privacy.

At the hotel guests can enjoy a variety of dining options, from the O2 Restaurant with its summer terrace, offering Mediterranean cuisine, to The Carlton Lounge and Bar, serving signature cocktails, and the Italian gastronomic Sartoria Lamberti, as well as the pan-Asian restaurant Novikov.

The Carlton Spa features a Swarovski crystal-encrusted pool and various wellness facilities such as a whirlpool, steam room, Himalayan salt sauna, aromatherapy shower, fitness studio and wellness cafe with healthy food. The spa also offers a collection of massages and spa treatments developed in collaboration with premium brands .

The hotel is a great choice for families. It offers various facilities for children, such as an in-room play tent, special amenities for kids, kid-friendly meals, and activities that keep the entire family entertained.

On the 2nd floor of the hotel, guests will discover contemporary art at Cube.Moscow, an art platform featuring 16 galleries.

Room description

The hotel has 266 elegant guest rooms and 66 luxurious suites. Each room and suite combine elegant design with neutral colors.

The hotel's awards

    The 14th World Luxury Spa Awards

    2024

    The 14th World Luxury Spa Awards

    The 18th World Luxury Hotel Awards

    2024

    The 18th World Luxury Hotel Awards

    Ostrovok Guests' Choice

    2024

    Ostrovok Guests' Choice

    Ostrovok Guests' Choice

    2025

    Ostrovok Guests' Choice

    Ostrovok Guests' Choice

    2025

    Ostrovok Guests' Choice

    Nomination «Legends»

Facts about the hotel

Accreditation

The property was classified
Registry entry:
С772024004849

Year of construction

2007

Year of renovation

2022

Type of electrical socket

Type C

220 V / 50 Hz

Type C

(grounded)

220 V / 50 Hz

Number of rooms

332 rooms

Room categories

  • Suite - 2 rooms
  • Deluxe - 64 rooms
  • Junior Suite - 266 rooms

Additional info

Certification information

Services and amenities

General

  • ATM
  • Computer
  • Air conditioning
  • 24-hour reception
  • Elevator/lift
  • Currency exchange
  • Smoke-free property
  • Heating
  • Ticket assistance
  • Terrace
  • Express check-in
  • Early check-in
  • Late check-out
  • Design hotel
  • Private check-in/check-out
  • Doorman
  • Dryer
  • Fire Extinguisher
  • Upper floors accessible by elevator

Rooms

  • Allergy-free rooms
  • Room service
  • Trouser press
  • Fridge
  • Cable TV
  • TV
  • Music system
  • Locker
  • Bathrobe

Accessibility

  • Accessibility features
  • Wheelchair access to restaurant
  • Wheelchair access to bar

Services and amenities

  • Iron and board
  • Ironing

    charged separately

  • Laundry

    charged separately

  • Concierge services
  • Dry-cleaning

    charged separately

  • Shoe shine

    charged separately

  • Hairdryer (on request)
  • Luggage storage
  • Telephone
  • Iron

Meals

  • Bar
  • Coffee/tea for guests
  • Diet menu (on request)
  • Breakfast
  • Breakfast in the room
  • Full board rates available
  • Restaurant

Internet

  • Wi-Fi
  • Internet access

Transfer

  • Shuttle

    charged separately

  • Airport transportation

Languages Spoken

  • Russian
  • English

Tourist services

  • Tour assistance

Recreation

  • Suitable for Events

Parking

  • Parking

Pool and beach

  • Indoor Pool
  • Water fun

Business

  • Business center
  • Photocopy machines
  • Event facilities
  • Conference Hall

Sports

  • Fitness facilities

Beauty and wellness

  • Baths
  • Massage

    charged separately

  • Beauty services

    charged separately

  • Sauna
  • Spa

    charged separately

Pets

  • Pets allowed

    charged separately

Health and Safety Measures

  • Temperature control for staff

Conditions of accommodation

Check-in and check-out
Check-in
After 15:00
Check-out
Until 12:00

The hotel may refuse to accommodate you if the check-in time is later than 12:00 AM.

Children
  • At the age from 0 to 11 years if their parents or guardians are staying in the same room on extra beds
    You must specify the price
Deposit
  • -
    10000 RUB by bank card per room per night
Meals for children
  • Breakfast
    2950 RUB per guest (child from 6 to 11 years)
Cradle
  • You must specify the maximum amount
    You must specify the price
Meals
  • Breakfast
    5900 RUB per guest
Transfer
  • Airport
    You must specify the price
Pets
  • Any pets are allowed
    15000 RUB per room for the entire period of stay

Conditions of accommodation

Check-in and check-out
Check-in
After 15:00
Check-out
Until 12:00

The hotel may refuse to accommodate you if the check-in time is later than 12:00 AM.

Children
  • At the age from 0 to 11 years if their parents or guardians are staying in the same room on extra beds
    You must specify the price
Deposit
  • -
    10000 RUB by bank card per room per night
Meals for children
  • Breakfast
    2950 RUB per guest (child from 6 to 11 years)

Additional information

Upon arrival, Russian citizens must provide the original (not a copy) of one of the following documents: a valid Russian domestic or international passport, or driver's license.
Front desk is open 24/7.
Only dogs up to 10 kg are allowed.
The hotel charges a fee for general cleaning when checking in with a pet. Cost: 15000.00 RUB.
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Сhildren 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Check-in at the hotel is carried out strictly on internal passports, citizens of the Russian Federation on foreign passports are not checked in.
In the Superior category, only the view to the inner courtyard is possible.
Privileges The Carlton Club:
- Summer terrace with panoramic views of Red Square and the Kremlin
- Five gastronomic presentations during the day
- A rich selection of wine, beer, alcoholic and non-alcoholic drinks without limitation
- Individual check-in and check-out
- Own concierge service
- Priority reservations at the spa, bars and restaurants of the hotel
At the time of accommodation, Guests undertake to make a deposit at the rate of one day (maximum four days) in the form of preauthorization of the payment card in the following amounts:
Superior, Deluxe, Grand Deluxe, Club or Executive Suite – RUB 10000.00;
Luxury Carlton, Luxury Moscow – RUB 25000.00;
Presidential Suite, Imperial Suite – RUB 50000.00.
Payment of the deposit in cash at the rate of one day (maximum four days) is carried out in the following amounts:
Superior, Deluxe, Grand Deluxe, Club or Executive Suite – RUB 20000.00;
Luxury Carlton, Luxury Moscow – RUB 50000.00;
Presidential Suite, Imperial Suite – RUB 200000.00.
Upon departure, the Guest is refunded the deposit amount minus the cost of services rendered, fines and other payments.
Children are only allowed in the pool area when accompanied by an adult. Children under 13 years old can use the pool area from 10:00 AM to 06:00 PM, for children aged 13-18, time restrictions are not applicable, during the spa opening hours.

Visa information

If you need a visa to enter the country, in most cases the property you are staying at is supposed to provide you with the necessary documents. For more information, please contact the property. You can find their contact details in the email with your booking confirmation. You may be charged extra for this service, even if you end up canceling the booking. All agreements are made solely between you and the property.

Payment

In the hotel
  • In cash in the currency of the hotel — RUB
  • By card
    card-logocard-logocard-logocard-logocard-logocard-logocard-logo
On the website

Some rates can be paid by bank card when booking online. You can use points to make a partial or full payment of your booking. You can pay for your booking by using a promo code if you have one.

For corporate clients

If you'd like to pay for the order by wire transfer as a legal entity, please send an e-mail to corp@ostrovok.ru

Learn more
9.1

Fantastic

Based on 42 reviews from guests around the world.

7 reviews are available in your language

  • Cleanliness

    9,1

  • Hygiene products

    10

  • Location

    9,9

  • Meals

    8,1

  • Value for money

    7,8

  • Room

    9,3

  • Service

    8,4

  • Wi-Fi quality

    9,5

Reviews
The Carlton, Moscow
  • Mohammed

    leisure, couple

    November 2024

    Deluxe Double room (full double bed) (king size bed), 6 nights

    10

    Fantastic

    Mohammed
    November 2024

    What was good

    First time for me in Moscow, stayed here for 6 nights. Can say my stay here was nothing short of spectacular! The hotel is located within a walking distance to most important attractions and is fairly beautiful. Most unique aspect however is Service; Despite the issue with the payment system we had, they cooperated with us and accepted to provide daily payments instead of a full prepayment. They were also considerate of our needs and made special

  • Faisal

    leisure, couple

    December 2023

    Superior Double room (full double bed) (king size bed), 4 nights

    9.7

    Fantastic

    Faisal
    December 2023
    Wi-Fi review:Wi-Fi was fast, no issues

    What was good

    Location was superb

    What was bad

    Just keep in mind the hotel will require a deposit of 40k rubles as insurance

    Dear Faisal,

    Thank you for choosing the Carlton Moscow Hotel for your holiday in the heart of the capital! We appreciate you taking the time to share impressions of your recent holiday in our hotels.

    We were pleased to learn that your holiday was flawless and left you with the warmest impressions.

    We look forward to seeing you at the hotel again,

    Sincerely,

    Ekaterina Gaskova,

    Duty Manager

  • Walid

    leisure, company

    January 2025

    Deluxe Double room (twin beds) (extra bed (without meal) included), 3 nights

    10

    Fantastic

    Walid
    January 2025
    Wi-Fi review:Wi-Fi was fast, no issues

    leisure, company

    • Cleanliness

      10

    • Location

      10

    • Value for money

      10

    • Service

      10

    • Room

      10

    • Meals

  • Mikhail

    leisure, couple

    January 2024

    Executive Double Suite (full double bed) (king size bed), 1 night

    10

    Fantastic

    Mikhail
    January 2024

    leisure, couple

    • Cleanliness

      10

    • Location

      10

    • Value for money

      10

    • Service

      10

    • Room

      10

    • Meals

    Уважаемый Михаил,

    Благодарим Вас за выбор отеля Карлтон Москва для Вашего отдыха в самом сердце столицы !

    Приоритетом нашей работы является предоставление гостям высокого уровня сервиса, поэтому мы уделяем самое пристальное внимание всем отзывам и комментариям гостей, чтобы постоянно улучшать методы своей работы.

    Мы были искренне рады узнать , что Ваш отдых прошел безупречно и оставил у Вас самые теплые впечатления.

    С уважением,

    Екатерина Гаскова,

    Дежурный менеджер

  • fawaz

    leisure, couple

    January 2024

    Deluxe Double room (full double bed) (king size bed), 4 nights

    9.3

    Fantastic

    fawaz
    January 2024
    Wi-Fi review:Wi-Fi was fast, no issues

    leisure, couple

    • Cleanliness

      10

    • Location

      10

    • Value for money

      8

    • Service

      8

    • Room

      9

    • Meals

      10

    Dear Fawaz,

    Thank you for choosing the Carlton Moscow Hotel for your holiday in the heart of the capital!

    We appreciate you taking the time to share impressions of your recent holiday in our hotels.

    We were pleased to learn that your holiday was flawless and left you with the warmest impressions.

    We look forward to seeing you at the hotel again,

    Sincerely,

    Ekaterina Gaskova,

    Duty Manager

  • Fei

    business trip, couple

    May 2023

    Deluxe Double room (full double bed) (king size bed, city view), 1 night

    9.8

    Fantastic

    Fei
    May 2023
    Wi-Fi review:Wi-Fi was fast, no issues
    Hygiene kit:The kit was excellent

    business trip, couple

    • Cleanliness

      10

    • Location

      9

    • Value for money

    • Service

      10

    • Room

      10

    • Meals

      9

    Уважаемый Гость,

    Благодарим Вас за выбор отеля Карлтон Москва для Вашего отдыха в самом сердце столицы !

    Мы признательны за то, что Вы уделили время и поделились впечатлениями о недавнем отдыхе в нашем отеле.

    Мы были искренне рады узнать , что Ваш отдых прошел безупречно и оставил у Вас самые теплые впечатления.

    С уважением,

    Екатерина Гаскова,

    Дежурный менеджер

  • Aliaksei

    leisure, family

    March 2024

    Club Double room (twin beds) (extra bed (without meal) included), 1 night

    8.4

    Excellent

    Aliaksei
    March 2024
    Wi-Fi review:there was Wi-Fi but it was slow

    leisure, family

    • Cleanliness

      9

    • Location

      10

    • Value for money

      7

    • Service

      9

    • Room

      9

    • Meals

      8

    Уважаемый Алексей,

    Благодарим Вас за выбор отеля Карлтон Москва для Вашего отдыха в самом сердце столицы !

    Приоритетом нашей работы является предоставление гостям высокого уровня сервиса, поэтому мы уделяем самое пристальное внимание всем отзывам и комментариям гостей, чтобы постоянно улучшать методы своей работы.

    Мы были искренне рады узнать , что Ваш отдых прошел безупречно и оставил у Вас самые теплые впечатления.

    С уважением,

    Екатерина Гаскова,

    Дежурный менеджер