until February 28, 2027
from 13,782 ₽
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leisure, couple
May 2024
Standard Double room (full double bed), 3 nights
What was good
The look from outside and how antique it is.
What was bad
The rugs were actually dirty
Dear Mr. Tareef!
Our Team is very grateful to you for choosing our hotel and for appreciating the long history and cultural meaning of the Petroff Palace!
And we are very sorry to hear your stay was overshadowed by our room condition.
We are sincerely apologize for that occurrence and we promise to take all the needed measures to avoid such issues in future.
Hope to welcome you again and make your future stay more pleasant and improve your impression.
With best regards,
Front Office Manager
Ekaterina Konygina
leisure, couple
February 2024
Standard Double room (full double bed), 2 nights
What was good
I came here with a long history as a palace.
What was bad
The service attitude of the staff is average. A treacherous and insidious staff will blackmail. Everyone must be careful when checking in. There have been many problems with my room card, and I can't open the door normally, which has caused me a lot of trouble.
Dear Mr. Yi!
At first we are very grateful to you for choosing our hotel and for appreciating the long history of the Palace.
And we are very sorry to hear your stay wasn’t as pleasant as you expected. We took all measures to investigate what exactly happened during your visit.
Unfortunately, as it happened, there had been signs of smoking in room and it`s strictly forbidden to smoke in any public places in Russia by Federal Law №15. So, we were obliged to ask you to pay additional amount as a penalty for smoking in your room.
We are upset to know you encountered such a sad experience in our hotel. But it was our obligation and we hope to find understanding from you.
We sincerely hope to welcome you again and make your future stay pleasant and enjoyable.
With best regards,
Front Office Manager
Konygina Ekaterina
leisure, couple
January 2024
Standard Double room (full double bed), 3 nights
What was good
heritage look of property. spacious room size. good location.
What was bad
checkin system need to improve. as they not provide room before time. even if it is available.