from ₽ 10,679



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leisure, company
June 2026
Deluxe Double room (twin beds) (spa access), 6 nights
What was good
Overall everything was quite good. I’d like to highlight the friendliness of the housekeeping staff.
What was bad
On the negative side — the very unfriendly appearance of the security guards at the hotel entrance. Not all of them, but a couple of them not only failed to greet incoming guests, but also looked at you as if it were a prison rather than a hotel.
Dear Nikolaj,
Thank you for taking the time to share your impressions of the holiday! We are very pleased that you have noted the friendliness and work of our team of maids — we will definitely convey your kind words to them, it will be a great motivation for them.
At the same time, we are sincerely sorry that the behavior of the security staff at the entrance left you with an unpleasant aftertaste. We strive to ensure that every guest feels a welcoming atmosphere from the very first minutes of their stay at the hotel. Your comment is very valuable to us: we have already passed it on to the head of the relevant department for additional instruction on service standards and communication etiquette.
We hope that this episode did not spoil the overall impression of the trip, and we look forward to welcoming you to our hotel again to demonstrate only the best standards of hospitality!
With best wishes,
Victoria Krasnoborodko
Guest Relations Agent
leisure, company
May 2025
Deluxe Double room (twin beds), 6 nights
What was good
location 10/10
breakfast 10/10 but expensive
staff 10/10
facilities 10/10 ( Spa +gym)
What was bad
-
Guests' photos
Dear Abdulla, thank you for the high scores! Can't wait to have you staying with us again! Best wishes, Victoria Krasnoborodko- Guest Relations Agent
leisure, couple
August 2025
Double Junior Suite (full double bed) (king size bed), 1 night
What was good
I used junior suite, wonderful view with arbat street. clean and very new room condition. reception desk guy was extremely kind. very close from arbat street, 10mins from city center(with taxi)
What was bad
dinner included, but even breakfast was better than dinner
Dear Juhong, thank you for your feedback! We are truly looking forward to welcoming you in our hotel again! Best wishes, Alina Zhenetl Guest Relations Manager
leisure, couple
August 2025
Deluxe Double room (full double bed) (king size bed), 5 nights
What was good
Liked the hotel, its location, rooms were clean, space 25m, air condition and bed all the above made my stay pleasant and relaxing.
What was bad
Nothing
Dear Taha, thank you for your feedback! We are truly looking forward to welcoming you in our hotel again! Best wishes, Alina Zhenetl Guest Relations Manager
leisure, company
June 2025
Deluxe Double room (twin beds), 7 nights
What was good
Staff was very helpful and facility is convenient and closed to most attractions.
What was bad
None.
Dear Mohammed, thank you for the high scores! Can't wait to have you staying with us again! Best wishes, Victoria Krasnoborodko- Guest Relations Agent
business trip, company
December 2023
Deluxe Double Room (twin beds), 5 nights
What was good
Well located.
Pleased regarding breakfast
Bath kinda small, but generally ok
Ok
Very good staff
What was bad
Russian "Europeanisation" is not good in all the way. For a hotel with prestige is not nice to kick out in snow the smoking guest. A smoking lounge would be welcome, specially in the winter.
Dear Iulian, thank you for your feedback and for your kind words about our staff! It is our first and foremost priority to make sure our dear guests feel like home! We are very sorry that we caused you inconvenience regarding smoking in the hotel. According to the Russian Law, smoking is prohibited inside the buildings and within 15m distance from the entrances. We sincerely hope for your understanding! It will be womderful to welcome you back in our hotel! Best wishes, Tatiana Zaitseva - Guest Relations Manager
business trip
November 2023
Double Junior Suite (full double bed) (extra bed (without meal) included), 4 nights
What was good
We love the hotel , its in between, 20min to red sequer by walk , staff was helpful
What was bad
-
leisure, family
August 2023
Premium Deluxe Double Room (full double bed) (king size bed, extra bed (without meal) included), 6 nights
What was good
Good staff , international break fast , excellent spa
What was bad
No swimming pool , when I asked them to give me small money to give it to taxi driver they told me they don’t have change
leisure, company
August 2023
Deluxe Double room (twin beds), 4 nights
What was good
The house is very near the Ermitaga.
Room is comfortable and clean.
Good for owner, condition, and service.
leisure, family
April 2023
Deluxe Double (2 single beds) (extra bed (no meals) included), 2 nights
What was good
Very prestigious location! Beautiful high class hotel that was very affordable.
Very clean
The minimum price for one hotel night is ₽ 10,679.
Check-in available from 15:00, and check-out by 12:00.
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