Russian citizens must have an original Russian passport upon arrival.
Please note that property has fixed hours for check-in and check-out. Extra charges will apply for arrivals and departures outside this time slot.
Please note that an additional refundable deposit (cost of 1 night) is required at check-in and will be returned upon departure.
Please note that the hotel will contact you directly regarding the prepayment of your reservation. Prepayment should be made within 3 days after booking. The hotel reserves the right to cancel your reservation in case the deposit has not been transferred.
Please contact the property at least 3 hours before the arrival to collect keys.
Payment
In the apartment
In cash
In the currency of the apartment — RUB
On the website
Some rates can be paid by bank card when booking online. You can use points to make a partial or full payment of your booking. You can pay for your booking by using a promo code if you have one.
The prices are lower in the mobile app
For corporate clients
If you'd like to pay for the order by wire transfer as a legal entity, please send an e-mail to corp@ostrovok.ru