Russian citizens must have an original Russian passport upon arrival.
Check-in in the apartment is possible from 2:00 PM till 11:00 PM, check-out is possible until 12:00 PM (midday).
Telephone communication with the apartment is available from 10:00 AM till 11:00 PM.
If guest check in before 9:00 PM, a maid will meet you on the spot, if guest check in from 9:00 PM till 11:00 PM, remote check-in is available for an additional fee. For check-in instructions, guests have to contact the administrator 1 hour before arrival. Contact details can be found on the booking confirmation.
Payment
In the hotel
In cash
In the currency of the hotel — RUB
On the website
Some rates can be paid by bank card when booking online. You can use points to make a partial or full payment of your booking. You can pay for your booking by using a promo code if you have one.
The prices are lower in the mobile app
For corporate clients
If you'd like to pay for the order by wire transfer as a legal entity, please send an e-mail to corp@ostrovok.ru