Russian citizens must have an original Russian passport upon arrival.
Guests are required to provide a contact number when booking. Check-in at the apartments is possible from 02:00 PM to 09:00 PM. From 09:00 PM to 11:00 PM, late check-in is subject to an additional charge. Telephone contact with the apartments is available from 10:00 AM to 11:00 PM. Guests are also required to contact housekeeping 1 hour prior to check-in at the number provided on the booking confirmation for check-in instructions.
Payment
In the hotel
In cash
In the currency of the hotel — RUB
On the website
Some rates can be paid by bank card when booking online. You can use points to make a partial or full payment of your booking. You can pay for your booking by using a promo code if you have one.
The prices are lower in the mobile app
For corporate clients
If you'd like to pay for the order by wire transfer as a legal entity, please send an e-mail to corp@ostrovok.ru