Russian citizens must have an original Russian passport upon arrival.
Contactless check-in.
Guests are required to pay a deposit equal to 1 night's stay upon check-in.
Conditions under which the property does not return the security deposit:
There are more people living in the apartment than written in the booking.
Noise from 11:00 PM to 09:00 AM, violation of this rule leads to immediate eviction without a refund of the deposit.
Garbage, unwashed dishes, dirt being left in the facility. Garbage being left on the landings and other common areas of the building is prohibited.
Smoking. The presence of cigarette butts, the smell of cigarettes, hookah, tobacco and other smoking mixtures.
Using additional sets of bed linen and towels without prior permission.
Moving the large furniture.
Causing damage to the apartment and the common building property.
Guests losing keys to the apartment.
Late check-out, stated check-out time is 11:00 AM.
Payment
In the hotel
In cash
In the currency of the hotel — RUB
On the website
Some rates can be paid by bank card when booking online. You can use points to make a partial or full payment of your booking. You can pay for your booking by using a promo code if you have one.
The prices are lower in the mobile app
For corporate clients
If you'd like to pay for the order by wire transfer as a legal entity, please send an e-mail to corp@ostrovok.ru